Ada's System Status
All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Ada Dashboard Operational
90 days ago
99.9 % uptime
Today
Ada Web Chat Operational
90 days ago
99.86 % uptime
Today
Social Channels ? Operational
90 days ago
99.87 % uptime
Today
Ada Voice Operational
90 days ago
99.89 % uptime
Today
Agent Handoffs Operational
90 days ago
99.86 % uptime
Today
APIs Operational
90 days ago
99.98 % uptime
Today
Bot Answers - Generative Operational
90 days ago
99.89 % uptime
Today
Bot Answers - Declarative Operational
90 days ago
99.89 % uptime
Today
Twilio SMS, Europe Operational
Twilio Debugger & Alarms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
SMS Provider Maintenance Apr 8, 2024 17:30 - Apr 10, 2024 11:55 EDT
Some chatters may experience delays in messaging due to ongoing maintenance from one of our providers. For more details see here (https://status.twilio.com/)
Posted on Apr 08, 2024 - 04:00 EDT
Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024
Salesforce Livechat - Dropped Conversations
Resolved - We have noted an incident that resulted in dropped live chat conversations that lasted 13 minutes at 17:15 EST for clients using Salesforce. This issue is resolved at this time and Ada Engineering is aware of the cause.
Apr 15, 19:01 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Investigating issues with Ada Chat services
Resolved - This incident has been resolved.
Apr 10, 12:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 12:15 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 10, 12:15 EDT
Update - We are continuing to investigate this issue.
Apr 10, 12:13 EDT
Investigating - Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots and admins interacting with the bot dashboard.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Apr 10, 11:44 EDT
Apr 9, 2024
Issues with Ada's Zendesk integration are being investigated
Resolved - This incident has been resolved
Apr 9, 16:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results
Apr 9, 15:23 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 14:52 EDT
Update - We are continuing to investigate this issue
Apr 9, 14:27 EDT
Update - We are continuing to investigate this issue
Apr 9, 13:53 EDT
Update - We are continuing to investigate this issue
Apr 9, 13:18 EDT
Update - We are continuing to investigate this issue
Apr 9, 12:47 EDT
Investigating - Some customers are experiencing issues with Ada's Zendesk integration. This is affecting clients who are using the chatterAuthCallback feature. Some chatters may be unable to escalate when the authentication feature of the Zendesk Live Agent block is used
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Apr 9, 12:15 EDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Investigating issues with Ada Chat services
Resolved - This incident has been resolved.
Apr 4, 11:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 4, 11:06 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 4, 11:02 EDT
Investigating - Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots and customers accessing the bot dashboard.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Apr 4, 10:51 EDT
Apr 3, 2024
Investigating issues with Ada Chat services
Resolved - This incident has been resolved.
Apr 3, 13:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 12:35 EDT
Update - We are continuing to work on a fix for this issue.
Apr 3, 12:22 EDT
Update - We are continuing to work on a fix for this issue.
Apr 3, 11:51 EDT
Update - We are continuing to work on a fix for this issue.
Apr 3, 11:23 EDT
Update - We are continuing to work on a fix for this issue.
Apr 3, 10:55 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 3, 10:26 EDT
Investigating - There is currently an outage on major Ada services. We're currently investigating the issue.
Apr 3, 10:19 EDT
Apr 2, 2024
Investigating issues with our Salesforce integration
Resolved - We're not able to detect any errors for this incident. We will continue to work with Salesforce to ensure integration stability.
Apr 2, 17:24 EDT
Monitoring - The errors have dropped and our team continues to monitor the integration
Apr 2, 16:23 EDT
Update - We are seeing the instances of errors dropping. We'll continue monitoring closely and have reached out to Salesforce for further details on the errors observed.
Apr 2, 15:48 EDT
Update - We are continuing to investigate this issue.
Apr 2, 15:46 EDT
Update - We are continuing to investigate this issue.
Apr 2, 15:18 EDT
Update - We are continuing to investigate this issue.
Apr 2, 14:50 EDT
Investigating - Some customers are experiencing issues with our Salesforce integration. This may be affecting chatters attempting to connect to Salesforce.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Apr 2, 14:21 EDT
Investigating issues with Ada Chat services
Resolved - This incident has been resolved.
Apr 2, 13:09 EDT
Monitoring - Our logs show that errors related to this incident have subsided. We'll continue to monitor the performance of the product.
Apr 2, 12:47 EDT
Update - We are continuing to investigate this issue.
Apr 2, 12:28 EDT
Investigating - A fix has been deployed but some issues remain. The team is investigating the remaining issues.
Apr 2, 12:00 EDT
Update - We are continuing to work on a fix for this issue.
Apr 2, 11:45 EDT
Identified - We've identified that additional services may see degraded performance. The issue has been identified and a fix is in progress.
Apr 2, 11:24 EDT
Investigating - Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots as the chat window does not load for them.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Apr 2, 11:17 EDT
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