Ada's System Status
All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Ada Dashboard Operational
90 days ago
99.9 % uptime
Today
Ada Web Chat Operational
90 days ago
99.86 % uptime
Today
Social Channels ? Operational
90 days ago
99.87 % uptime
Today
Ada Voice Operational
90 days ago
99.89 % uptime
Today
Agent Handoffs Operational
90 days ago
99.86 % uptime
Today
APIs Operational
90 days ago
99.98 % uptime
Today
Bot Answers - Generative Operational
90 days ago
99.89 % uptime
Today
Bot Answers - Declarative Operational
90 days ago
99.89 % uptime
Today
Twilio SMS, Europe Operational
Twilio Debugger & Alarms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
SMS Provider Maintenance Apr 8, 2024 17:30 - Apr 10, 2024 11:55 EDT
Some chatters may experience delays in messaging due to ongoing maintenance from one of our providers. For more details see here (https://status.twilio.com/)
Posted on Apr 08, 2024 - 04:00 EDT
Past Incidents
May 12, 2024

No incidents reported today.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Degraded Performance in the Declarative Matching Logic
Resolved - This incident has been resolved.
May 7, 12:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 11:25 EDT
Update - Correction: A fix is currently being implemented. We will update the status page once it is fully released.
May 7, 11:12 EDT
Identified - The team has identified an issue which is causing degraded performance in our Declarative bots' matching performance. Affected clients will see degraded performance in their bot's ability to match some chatter questions to answers. A fix is currently being implemented.
May 7, 11:02 EDT
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
Degraded performance with Zendesk related integrations
Resolved - This incident has been resolved.
May 2, 11:21 EDT
Monitoring - Our Partner has updated the incident status and we have seen a drop in the number of errors in the log. We'll continue monitoring the logs for further issues.
May 2, 10:48 EDT
Update - We have identified that additional integrations will be affected by this incident. You may see degraded performance in our Dixa, HelpScout and Twilio Flex live chat integrations as well.
May 2, 10:29 EDT
Identified - The issue has been identified as an incident with our partner's services.
May 2, 10:26 EDT
Investigating - Issue: One of our partners has reported an issue with their services. We are seeing some errors in our logs for integrations related with their services.

Impact: integrations related to the partner's services may see degraded performance. Examples of these are Social Channels (Facebook, Whatsapp, etc.) and live agent escalation (eg. Zendesk Chat).

For more details see here (https://status.zendesk.com/)
May 2, 10:23 EDT
May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024
Degraded performace observed for on the reporting page
Resolved - This incident has been resolved
Apr 29, 13:38 EDT
Monitoring - A fix has been implemented and reports are now loading as expected. Our team will continue to monitor the results of the fix
Apr 29, 13:10 EDT
Identified - The reports in the Analytics>Reports page in the dashboard are not loading. This is affecting Ada Dashboard users only. Chatters interacting with your bot are unaffected.

Our team has identified the issue and we are working towards a resolution. As an interim workaround users can load a report page, wait approximately 5 seconds and then refresh the page to view the report
Apr 29, 12:35 EDT
Update - The reports in the Analytics>Reports page in the dashboard are not loading. This is affecting Ada Dashboard users only. Chatters interacting with your bot are unaffected.

We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.

We will continue to share status updates every 30 minutes.
Apr 29, 12:04 EDT
Investigating - We are observing a delay/failure in data loading in the analytics page, and we are actively working on identifying the root cause and resolving the issue.
Apr 29, 11:33 EDT
Apr 28, 2024

No incidents reported.

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