Ada's System Status

Experiencing Issues with Twilio SMS Short Code, North America and Twilio SMS Toll-Free, North America

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.99 % uptime
Today
Agent Handoffs Operational
90 days ago
100.0 % uptime
Today
Channels ? Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Social Messaging ? Operational
90 days ago
99.99 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
99.98 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
AI Agent Operational
90 days ago
100.0 % uptime
Today
Scripted Bot Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio SMS Short Code, North America Degraded Performance
Twilio MMS Short Code, North America Operational
Twilio SMS Toll-Free, North America Degraded Performance
Twilio MMS Toll-Free, North America Operational
Twilio Voice, North America Operational
Twilio MMS Operational
Twilio SMS Operational
Twilio PSTN Operational
Twilio SIP Interface Operational
Twilio Client Web Operational
Twilio Recording Operational
Twilio TwiML Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 1, 2025
Investigating issues with Ada Chat services
Resolved - This incident has been resolved.
Apr 1, 15:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 15:15 EDT
Identified - Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots over Social Channels.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Apr 1, 15:05 EDT
Mar 31, 2025
New email channel activations failing
Resolved - This incident has been resolved.
Mar 31, 19:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 19:02 EDT
Identified - The issue has been identified with one of our vendors and they have been notified of the issue.
Mar 31, 17:11 EDT
Investigating - Issue: Clients trying to activate the email channel on their ai agent may be met with an error.
Who it affects: this only affects new activations. Existing ai agent email configurations remain unaffected.
Mar 31, 17:05 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Degraded performance in ai agents knowledge matching
Resolved - This incident has been resolved.
Mar 28, 12:21 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 11:40 EDT
Update - We are continuing to work on a fix for this issue.
Mar 28, 11:35 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 28, 11:03 EDT
Investigating - Issue: some ai agents are seeing a decrease in their ability to match questions to existing knowledge articles.
Who it affects: we're working on determining full impact and initial review shows that not all ai agents are affected or affected to the same degree.
Mar 28, 10:34 EDT
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Coaching issue
Resolved - We had a coaching issue from 8:45pm-9:25pm EST. This incident has been resolved.
Mar 25, 22:03 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Investigating issues with Analytics
Resolved - This incident has been resolved.
Mar 22, 01:48 EDT
Update - We are continuing to monitor the data backfill.
Mar 21, 22:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results. Data backfill is expected throughout the day for any missing information. ETA 6-7 hours from the time of this update.
Mar 21, 12:36 EDT
Update - We are continuing to work on a fix for this issue.
Mar 21, 12:25 EDT
Update - We are continuing to work on a fix for this issue.
Mar 21, 11:53 EDT
Update - We are continuing to work on a fix for this issue.
Mar 21, 11:23 EDT
Update - We are continuing to work on a fix for this issue.
Mar 21, 10:53 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 21, 10:21 EDT
Investigating - Some customers are experiencing issues with Analytics. This is affecting the Reports View in the Ada dashboard.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Mar 21, 10:08 EDT
Mar 21, 2025
Delay in message delivery Sunco-related handoffs/escalations
Resolved - This incident has been resolved.
Mar 21, 16:59 EDT
Monitoring - Sunshine Conversations is reported to have returned to normal delivery times. We will continue to monitor the status of the incident.
Mar 21, 16:53 EDT
Investigating - Issue: Some agent messages sent by agents may be delayed.
Who it affects: We've identified that the issue is related to a service disruption with Sunshine Conversations. Ai agents and chatbots using the Sunshine Conversations integration may see a delay in the delivery of some messages.
Mar 21, 16:32 EDT
Mar 20, 2025
Chat service unavailable
Resolved - This incident has been resolved.
Mar 20, 19:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 19:03 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 18:50 EDT
Investigating - Issue: some users may see the fallback message when opening a chat window.
Who it affects: users who have loaded the latest version of the chat embed. Users who have existing conversations will not be affected.
Mar 20, 18:50 EDT
Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

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