Resolved -
This incident has been resolved.
Jul 10, 15:12 EDT
Update -
We are continuing to monitor for any further issues.
Jul 10, 15:12 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 10, 13:57 EDT
Update -
We are continuing to work on a fix for this issue.
Jul 10, 13:37 EDT
Update -
We are continuing to work on a fix for this issue.
Jul 10, 13:11 EDT
Identified -
Our team has identified an apparent root cause (a third party vendor) and our team is currently implementing a fix for the issue with the Ada Dashboard. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
Jul 10, 12:50 EDT
Investigating -
Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only in the form of pages being unable to load, especially the Testing and Conversation View Page.. Chatters interacting with your bot are unaffected.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Jul 10, 12:46 EDT