Ada's System Status
Experiencing Issues with Twilio SMS Long Code, North America, Twilio SMS Long Code, North America, Twilio SMS Short Code, North America, Twilio MMS Short Code, North America, and Twilio MMS Toll-Free, North America

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Dashboard Operational
90 days ago
100.0 % uptime
Today
Agent Handoffs Operational
90 days ago
100.0 % uptime
Today
Channels ? Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Social Messaging ? Operational
90 days ago
99.97 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
99.97 % uptime
Today
AI Agent Operational
90 days ago
99.97 % uptime
Today
Scripted Bot Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Degraded Performance
Twilio SMS Long Code, North America Degraded Performance
Twilio MMS Long Code, North America Operational
Twilio SMS Short Code, North America Degraded Performance
Twilio MMS Short Code, North America Degraded Performance
Twilio SMS Toll-Free, North America Operational
Twilio MMS Toll-Free, North America Degraded Performance
Twilio Voice, North America Operational
Twilio MMS Operational
Twilio SMS Operational
Twilio PSTN Operational
Twilio SIP Interface Operational
Twilio Client Web Operational
Twilio Recording Operational
Twilio TwiML Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 20, 2024
Resolved - This incident has been marked resolved.
Nov 20, 11:50 EST
Update - We are continuing to investigate this issue.
Nov 20, 10:50 EST
Investigating - Some customers are experiencing issues with Automated Resolution Analytics. This is affecting Ada Dashboard users.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

Nov 20, 10:07 EST
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Resolved - This incident has been resolved.
Nov 13, 14:15 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 13:21 EST
Identified - A change has been pushed that allows the Reasoning Engine to behave as normal. While we're keeping the status of the incident as "Identified" the end user experience has returned to normal.
Nov 13, 12:40 EST
Update - We are continuing to investigate this issue.
Nov 13, 12:08 EST
Investigating - Issues: We have identified a small bump in errors with our Reasoning Engine. A few chatters may receive an unexpected response from Generative bots that could lead to an escalation.

Who it affects: users who interact with Generative (AI) bots.

Nov 13, 11:11 EST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Resolved - Issue: An outage with the Voice channel between 10:50am to 11:15am ET resulted in calls to voice channel bots being routed to the fallback number. A fix has been implemented and calls are back to routing as normal.
Nov 7, 10:30 EST
Nov 6, 2024

No incidents reported.