This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.
Dashboard
Operational
90 days ago
100.0
% uptime
Today
Agent Handoffs
Operational
90 days ago
100.0
% uptime
Today
Channels
?
Operational
90 days ago
99.9
% uptime
Today
Email
Operational
90 days ago
99.9
% uptime
Today
Social Messaging
?
Operational
90 days ago
99.9
% uptime
Today
Voice
Operational
90 days ago
99.89
% uptime
Today
Chat
Operational
90 days ago
99.9
% uptime
Today
APIs
Operational
90 days ago
99.9
% uptime
Today
AI Agent
Operational
90 days ago
99.89
% uptime
Today
Scripted Bot
Operational
90 days ago
99.98
% uptime
Today
Twilio SMS Long Code, North America
Operational
Twilio SMS Long Code, North America
Operational
Twilio MMS Long Code, North America
Operational
Twilio SMS Short Code, North America
Operational
Twilio MMS Short Code, North America
Operational
Twilio SMS Toll-Free, North America
Operational
Twilio MMS Toll-Free, North America
Operational
Twilio Voice, North America
Operational
Twilio MMS
Operational
Twilio SMS
Operational
Twilio PSTN
Operational
Twilio SIP Interface
Operational
Twilio Client Web
Operational
Twilio Recording
Operational
Twilio TwiML
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jul 4, 16:26 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 4, 15:57 EDT
Update -
We are continuing to work on a fix for this issue.
Jul 4, 15:54 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 4, 15:30 EDT
Investigating -
Issue: We're seeing an increase in latency for chats in the us cluster. Chatters will notice a delay in sending and receiving messages.
Who it affects: We've idenfitied that the issue affects AI agents found in our US cluster. You can determine if your AI agent is affected via the url address used to access the admin dashboard. Those following the format "https://[bot-handle].ada.support" will fall into this category.
Jul 4, 15:02 EDT
Completed -
The scheduled maintenance has been completed.
Jul 2, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 13:00 EDT
Scheduled -
Our Database will be undergoing an update, we do not expect any service disruptions during this time. This update only affects chatbots and AI agents in the US cluster.
This can be identified by the format of the address used to access the Ada dashboard (https://[bot-handle].ada.support).
Jun 23, 13:26 EDT
Completed -
The scheduled maintenance has been completed.
Jun 26, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 13:00 EDT
Scheduled -
Our Database will be undergoing an update, and we do not expect any service disruptions during this time. This update only affects chatbots and AI agents in the EU cluster.
This can be identified by the format of the address used to access the Ada dashboard (https://[bot-handle].eu.ada.support).
Jun 23, 13:19 EDT
Completed -
The scheduled maintenance has been completed.
Jun 25, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 13:00 EDT
Scheduled -
Our Database will be undergoing an update, we do not expect any service disruptions during this time. This update only affects chatbots and AI agents in the maple and ficanex clusters.
Completed -
The scheduled maintenance has been completed.
Jun 24, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 13:00 EDT
Scheduled -
Our Database will be undergoing an update, we do not expect any service disruptions during this time. This update only affects chatbots and AI agents in the US, maple and ficanex clusters.
This can be identified by the format of the address used to access the Ada dashboard (https://[bot-handle].ada.support).
Jun 23, 13:17 EDT