Ada's System Status
All Systems Operational

About This Site

This is Ada's status page. This is where you can get updates on how our systems are doing. If there are interruptions to service, we will post about it here.

Don't hesitate to get in touch with us at help@ada.support.

Website ? Operational
90 days ago
100.0 % uptime
Today
Core API ? Operational
90 days ago
99.86 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Chat Client ? Operational
90 days ago
99.86 % uptime
Today
Static Uploads ? Operational
90 days ago
100.0 % uptime
Today
Link Previews ? Operational
90 days ago
100.0 % uptime
Today
Zendesk Integration ? Operational
90 days ago
100.0 % uptime
Today
LivePerson Integration ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 21, 2021

No incidents reported today.

Apr 20, 2021

No incidents reported.

Apr 19, 2021
Resolved - This incident has been resolved.
Apr 19, 16:52 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 12:57 EDT
Investigating - We are currently investigating this issue.
Apr 19, 12:40 EDT
Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021
Resolved - This incident has been resolved.

We experienced an issue with existing queries executing in a different fashion following a database version upgrade. These queries exhausted CPU resources on our database, blocking further operations.

Next week a post-event summary will be posted and full root cause analysis will be available through customer's Ada Account Managers.
Apr 15, 18:29 EDT
Update - Most of the issues have been taking care of and most services are back up and running. we will continue to monitor the environment and see if there are any more spikes occurring we will work as a team to get a RCA and resolve it so it does not cause any future outages
Apr 15, 14:23 EDT
Monitoring - A fix has been implemented and primary functionality has been restored. We are monitoring the fix and working on restoring services to full capacity.
Apr 15, 12:51 EDT
Update - we are continuing to work a fix for this issue. we are making progress and we will update as soon as its resolved.
Apr 15, 09:09 EDT
Identified - We are experiencing intermittent CPU spikes leading to short periods of downtime on our main production database. We are working with our upstream vendor support to fully investigate and resolve.
Apr 15, 07:45 EDT
Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 23:57 EDT
Verifying - We have completed the upgrade, and are testing and monitoring.
Apr 14, 23:13 EDT
Update - We are starting the production database upgrade now.
Apr 14, 22:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 13, 20:32 EDT
Update - The scheduled maintenance for the database upgrade has been moved to Wednesday April 14, 10:00PM ET.
Apr 14, 20:01 EDT
Scheduled - Ada will be upgrading out primary database for our main Production cluster in the US. We do not expect any downtime and have performed a similar process on our other clusters which has been successful. We are doing this to ensure we stay complaint with our software patching and security policies, as well as to take advantage of the features available in the newer version.
Apr 9, 12:36 EDT
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Resolved - A failure of a node in our main message queue cluster prevented messages from being processed until the node was brought back online
Apr 7, 03:30 EDT