This is Ada's status page. This is where you can get updates on how our systems are doing. If there are interruptions to service, we will post about it here.
Resolved -
We have resolved the issue affecting the production database. We shall be monitoring closely over the next day and will be rolling out a permanent fix tomorrow evening.
Sep 19, 16:44 EDT
Identified -
We have identified the cause of the database slowdown. Services should be operational again with normal latencies. We will mark this as Resolved once we have implemented a fix in place to prevent this from occurring again.
Sep 19, 14:59 EDT
Investigating -
We have just identified a slowdown with the connection to our database. This might cause some latency issues with our chat application and our management dashboard. We are investigating the issue right now and will be updating our findings as soon as possible.
Sep 19, 14:46 EDT
Resolved -
We have resolved the issue by updating the affected Zendesk Integrations with the correct access tokens.
Sep 17, 12:02 EDT
Update -
We have identified the cause of the errors as a misconfiguration of access token on some Zendesk Integration bots. Only around 10% of Zendesk Integration customers were affected during this outage. We are currently working to resolve the issue with access tokens on the affected bots and will update here when we have new information.
Sep 17, 11:46 EDT
Investigating -
We are currently investigating an issue related to the Zendesk Connector. The Zendesk Connector is unable to receive proper authentication from the Zendesk API.
During this time, all Zendesk enabled bots will fall back to traditional support channels.
Sep 17, 11:13 EDT
Resolved -
Our Link Preview service was unavailable for 4 minutes (6:29 pm - 6:33pm UTC) because the website we use to health check our link preview service was also unavailable. We have rolled out a fix during this incident and we should no longer see downtime for Link Preview related to this issue.
Sep 7, 14:29 EDT
Resolved -
Our Link Preview service was unavailable for 3 minutes (11:49 pm - 11:53pm UTC) because the website we use to health check our link preview service was also unavailable. We are working on an implementation that does not rely on an outside website for health checks.
Sep 6, 19:49 EDT