Resolved -
This incident has been resolved.
Jan 22, 14:54 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 22, 14:47 EST
Identified -
The issue has been identified and a fix is being implemented.
Jan 22, 14:46 EST
Update -
We are continuing to investigate this issue.
Jan 22, 14:37 EST
Update -
We are continuing to investigate the issue. Impact has been identified to ai agents in the US cluster. If your ai agent is in a different cluster (eg. EU) the phone channel will not be affected.
Jan 22, 14:08 EST
Investigating -
We're investigating reports of the voice channel being unavailable in multiple of ai agents. Your customers may be unable to reach the ai agent via the phone channel.
Jan 22, 14:03 EST