Ada's System Status

Partially Degraded Service

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.97 % uptime
Today
Data & Analytics Operational
90 days ago
99.97 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
AI Agent Operational
90 days ago
99.99 % uptime
Today
Scripted Bot Operational
90 days ago
100.0 % uptime
Today
Channels Degraded Performance
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Social Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Degraded Performance
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
99.98 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Agent Handoffs Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 3, 2026

No incidents reported today.

May 2, 2026

No incidents reported.

May 1, 2026
Investigating issues with Ada Voice service
Resolved - Based on our Engineering Team's investigation, we have determined the scope of this issue is limited to a very small number of clients and affected conversations. We are continuing to work on the issue, but moving forward will be communicating on this issue on an individual basis.
May 1, 14:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 14:28 EDT
Identified - Our team has identified the problem with Ada Voice and we're implementing a fix for the issue. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
May 1, 14:28 EDT
Update - We are continuing to investigate this issue.
May 1, 13:49 EDT
Update - We are continuing to investigate this issue.
May 1, 13:09 EDT
Investigating - Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of references to Ada bot processes being intermittently voiced to chatters.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
May 1, 12:32 EDT
Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026
Maple Cluster Upgrade
Completed - The scheduled maintenance has been completed.
Apr 28, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 13:00 EDT
Update - The Maple cluster will undergo a scheduled infrastructure upgrade during this window. Maple clients may experience a brief delay (approximately 5–10 minutes) in dashboard data processing, including Conversation View and knowledge ingestion. No impact is expected to chat, voice, or bot functionality
Apr 24, 17:09 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 17:08 EDT
Scheduled - The Maple cluster will undergo a scheduled infrastructure upgrade during this window. Maple clients may experience a brief delay (approximately 5–10 minutes) in dashboard data processing, including Conversation View and knowledge ingestion. No impact is expected to chat, voice, or bot functionality.
Apr 24, 16:56 EDT
Increase in Emergency Voice Handoffs
Resolved - We have resolved an issue that caused an increase in emergency handoffs for a subset of customers.
Apr 28, 16:30 EDT
Monitoring - We are investigating an increase in emergency handoffs affecting a subset of customers. The issue has been identified and deployed the fix.

Our monitoring indicates the situation is recovering and we are actively investigating the root cause.
Apr 28, 15:57 EDT
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Language detection is currently showing degraded performance for language switching
Resolved - We have identified the root cause of the language detection issue affecting non-English responses. Improvements are actively in progress and will be delivered as part of our ongoing engineering work.
Apr 24, 13:00 EDT
Identified - We have identified the root cause of the behaviour and are working to solution a resolution at this time.
Apr 24, 12:16 EDT
Update - We are continuing to investigate this issue.
Apr 24, 11:40 EDT
Investigating - We are currently investigating this issue
Apr 24, 11:06 EDT
Apr 23, 2026
US, EU, Maple Cluster Upgrade
Completed - The scheduled maintenance has been completed.
Apr 23, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 15:00 EDT
Scheduled - Our Database will be undergoing an update;
- EU cluster upgrade will begin at 3 PM EST
- US and Maple cluster upgrades will begin at 5PM EST

We expect a roughly 20-25 minute duration of increased latency in messaging and voice conversations during this period.
Apr 21, 16:38 EDT
Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

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