This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.
Dashboard
Operational
90 days ago
99.96
% uptime
Today
Data & Analytics
Operational
90 days ago
100.0
% uptime
Today
Dashboard
Operational
90 days ago
99.92
% uptime
Today
AI Agent
Operational
90 days ago
99.99
% uptime
Today
Scripted Bot
Operational
90 days ago
100.0
% uptime
Today
Channels
Operational
90 days ago
99.99
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Social Messaging
Operational
90 days ago
100.0
% uptime
Today
Voice
Operational
90 days ago
100.0
% uptime
Today
Chat
Operational
90 days ago
99.99
% uptime
Today
APIs
Operational
90 days ago
100.0
% uptime
Today
Agent Handoffs
Operational
90 days ago
99.94
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Aug 21, 11:09 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 21, 10:39 EDT
Update -
We are continuing to work on a fix for this issue.
Aug 21, 10:07 EDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 21, 09:38 EDT
Investigating -
We are investigating delayed delivery of AI Agent messages affecting some customers. End users may experience a long pause before receiving a reply, and in some cases may not receive a reply at all. Live agent handoffs are not affected and continue to work normally. Our engineering team is engaged and we will provide a further update within 30 minutes.
Aug 21, 09:11 EDT