Ada's System Status

Experiencing Issues with Twilio SMS Long Code, North America, Twilio SMS Long Code, North America, Twilio MMS Long Code, North America, Twilio MMS Short Code, North America, and Twilio MMS Toll-Free, North America

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Dashboard Operational
90 days ago
100.0 % uptime
Today
Agent Handoffs Operational
90 days ago
100.0 % uptime
Today
Channels ? Operational
90 days ago
99.9 % uptime
Today
Email Operational
90 days ago
99.9 % uptime
Today
Social Messaging ? Operational
90 days ago
99.9 % uptime
Today
Voice Operational
90 days ago
99.9 % uptime
Today
Chat Operational
90 days ago
99.89 % uptime
Today
APIs Operational
90 days ago
99.9 % uptime
Today
AI Agent Operational
90 days ago
99.89 % uptime
Today
Scripted Bot Operational
90 days ago
99.98 % uptime
Today
Twilio SMS Long Code, North America Degraded Performance
Twilio SMS Long Code, North America Degraded Performance
Twilio MMS Long Code, North America Under Maintenance
Twilio SMS Short Code, North America Operational
Twilio MMS Short Code, North America Under Maintenance
Twilio SMS Toll-Free, North America Operational
Twilio MMS Toll-Free, North America Under Maintenance
Twilio Voice, North America Operational
Twilio MMS Operational
Twilio SMS Operational
Twilio PSTN Operational
Twilio SIP Interface Operational
Twilio Client Web Operational
Twilio Recording Operational
Twilio TwiML Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 12, 2025

No incidents reported today.

Jun 11, 2025

No incidents reported.

Jun 10, 2025
Resolved - This incident has been resolved.
Jun 10, 20:34 EDT
Monitoring - Conversations are still loading as normal and we are continuing to monitor.
Jun 10, 18:18 EDT
Identified - The conditions which trigger this behaviour has been identified and chats are loading as normal now.
Jun 10, 16:33 EDT
Investigating - Issue: Some Ada bots are experiencing a longer than typical time to load initial conversation. In some cases conversations may fail to load to users.

Who it affects: newly opened conversations may be impacted by this.

Jun 10, 16:29 EDT
Resolved - This incident has been resolved.
Jun 10, 14:10 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 13:41 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 10, 13:05 EDT
Update - We've observed that some declarative bots may experience increased latency or failure to load as well.
Jun 10, 12:55 EDT
Investigating - Issue: Some Ai Agent are experiencing a longer than typical time to load initial conversation. In some cases conversations may fail to load to users.

Who it affects: Currently the issue has been seen to affect generative ai agents.

Jun 10, 12:52 EDT
Jun 9, 2025
Resolved - This incident has been resolved.
Jun 9, 23:11 EDT
Monitoring - AI Agents on the EU cluster are operational. We will continue to monitor.
Jun 9, 22:44 EDT
Investigating - Some customers are experiencing issues with our chat services. Chatters interacting with AI Agents on the EU cluster may experience slow or no response.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

Jun 9, 22:37 EDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025
Resolved - The incident has finally been resolved.
Jun 7, 00:56 EDT
Monitoring - The team is running final validations. We will continue to pause knowledge base syncing until the monitoring phase is complete.
Jun 6, 22:18 EDT
Update - Access to the impacted articles has been successfully restored. Please note that knowledge base syncing remains temporarily paused. We are actively working on re-enabling this functionality and will share an update as soon as it’s available.
Jun 6, 16:07 EDT
Update - We are continuing to work on a solution to restore access to the impacted articles. The fix is currently undergoing validation, we’ll continue to share updates on the progress.
Jun 6, 13:25 EDT
Update - To prevent further impact and begin restoration of the knowledge base articles, we are temporarily disabling the knowledge article sync. This will ensure that other articles remain unaffected during the course of the incident.

We will provide an update shortly with a timeline for the full restoration.

Jun 6, 10:37 EDT
Identified - The cause of the article sync failure has been identified, and we are currently working on restoring the data.
Jun 6, 09:51 EDT
Investigating - A number of knowledge articles from external sources (ex. Zendesk and Salesforce) are not being synced correctly. We have identified the cause of the issue, and are working on the best way to restore these articles.
Jun 6, 09:23 EDT
Jun 6, 2025
Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025
Completed - The scheduled maintenance has been completed.
May 29, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 09:00 EDT
Scheduled - Our Database will be undergoing an update, we do not expect any service disruptions during this time.
This update only affects chatbots and ai agents in the US cluster.

This can be identified by the format of the address used to access the Ada dashboard (https://[bot-handle].ada.support).

May 26, 14:58 EDT