This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.
Dashboard
Operational
90 days ago
99.97
% uptime
Today
Data & Analytics
Operational
90 days ago
99.97
% uptime
Today
Dashboard
Operational
90 days ago
99.97
% uptime
Today
AI Agent
Operational
90 days ago
99.99
% uptime
Today
Scripted Bot
Operational
90 days ago
100.0
% uptime
Today
Channels
Operational
90 days ago
99.99
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Social Messaging
Operational
90 days ago
100.0
% uptime
Today
Voice
Operational
90 days ago
100.0
% uptime
Today
Chat
Operational
90 days ago
99.98
% uptime
Today
APIs
Operational
90 days ago
99.96
% uptime
Today
Agent Handoffs
Operational
90 days ago
99.91
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Our Database will be undergoing an update; - EU cluster upgrade will begin at 3 PM EST - US and Maple cluster upgrades will begin at 5PM EST
We expect a roughly 20-25 minute duration of increased latency in messaging and voice conversations during this period. Posted on
Apr 21, 2026 - 16:38 EDT
Resolved -
This incident has been resolved.
Apr 9, 18:39 EDT
Monitoring -
We have identified the cause of elevated handoff rates and have deployed a fix. We are actively monitoring to confirm the issue is fully resolved and will provide a further update shortly.
Apr 9, 18:24 EDT
Investigating -
We are currently investigating elevated handoff rates across all clusters. Our team is actively working to identify the root cause and restore normal behaviour. We will provide further updates as the investigation progresses.
Apr 9, 18:12 EDT