This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.
Dashboard
Operational
90 days ago
100.0
% uptime
Today
Agent Handoffs
Operational
90 days ago
100.0
% uptime
Today
Channels
?
Operational
90 days ago
99.96
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Social Messaging
?
Operational
90 days ago
99.87
% uptime
Today
Voice
Operational
90 days ago
99.98
% uptime
Today
Chat
Operational
90 days ago
100.0
% uptime
Today
APIs
Operational
90 days ago
99.98
% uptime
Today
AI Agent
Operational
90 days ago
99.98
% uptime
Today
Scripted Bot
Operational
90 days ago
99.98
% uptime
Today
Twilio SMS Long Code, North America
Operational
Twilio SMS Long Code, North America
Operational
Twilio MMS Long Code, North America
Operational
Twilio SMS Short Code, North America
Operational
Twilio MMS Short Code, North America
Operational
Twilio SMS Toll-Free, North America
Operational
Twilio MMS Toll-Free, North America
Operational
Twilio Voice, North America
Operational
Twilio MMS
Operational
Twilio SMS
Operational
Twilio PSTN
Operational
Twilio SIP Interface
Operational
Twilio Client Web
Operational
Twilio Recording
Operational
Twilio TwiML
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Identified -
The issue has been identified with one of our vendors and they have been contacted for a fix.
Sep 18, 12:26 EDT
Investigating -
Issue: new email addresses cannot be connected to Ada bots. Who it affects: Any clients attempting to set up the email channel in their bot for the first time. Existing email bots are not affected by this issue.
Sep 18, 12:26 EDT
Resolved -
This incident has been resolved.
Sep 17, 17:01 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 17, 16:46 EDT
Identified -
The issue has been identified and a fix is being implemented.
Sep 17, 16:38 EDT
Investigating -
Issue: The End User API webhooks are not firing at the moment Who it affects: this issue affects client who use the End User API to update chatter info based on chatter creation or update events. Chatters will not notice an effect in their conversations.
Sep 17, 16:37 EDT
Resolved -
This incident has been resolved.
Sep 16, 12:11 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 16, 12:02 EDT
Identified -
We're seeing service now return to the generated content. Ai agents are starting to respond as expected.
Sep 16, 11:58 EDT
Investigating -
Issue: One of our processors has stopped responding which blocks the answers created in generative/ai bots. Who it affects: Ai agent/generative bots will be blocked from creating answers from Knowledge sources.
Sep 16, 11:56 EDT
Resolved -
This incident has been resolved.
Sep 9, 19:53 EDT
Monitoring -
Per their status page (https://status.zendesk.com/), Zendesk deployed a fix and has observed recovery in their logs. We are monitoring.
Sep 9, 19:33 EDT
Identified -
Per Zendesk's status page (https://status.zendesk.com/) there is currently an issue affecting Messaging channels powered by Sunshine Conversations. This is causing messages to not be sent to end-users. Please continue to monitor Zendesk's status page for live updates.
Sep 9, 18:23 EDT