Ada's System Status
All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Ada Dashboard Operational
90 days ago
99.87 % uptime
Today
Ada Web Chat Operational
90 days ago
99.86 % uptime
Today
Social Channels ? Operational
90 days ago
99.87 % uptime
Today
Ada Voice Operational
90 days ago
99.89 % uptime
Today
Agent Handoffs Operational
90 days ago
99.85 % uptime
Today
APIs Operational
90 days ago
99.98 % uptime
Today
Bot Answers - Generative Operational
90 days ago
99.89 % uptime
Today
Bot Answers - Declarative Operational
90 days ago
99.89 % uptime
Today
Twilio SMS, Europe Operational
Twilio Debugger & Alarms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
SMS Provider Maintenance Apr 8, 2024 17:30 - Apr 10, 2024 11:55 EDT
Some chatters may experience delays in messaging due to ongoing maintenance from one of our providers. For more details see here (https://status.twilio.com/)
Posted on Apr 08, 2024 - 04:00 EDT
Past Incidents
Jun 20, 2024

No incidents reported today.

Jun 19, 2024

No incidents reported.

Jun 18, 2024
Resolved - This incident has been resolved.
Jun 18, 15:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 15:42 EDT
Update - We have identified that end users (chatters) are not affected by this issue. Only backend bot administrators will be unable to see non-English languages.
Jun 18, 15:36 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 18, 15:32 EDT
Investigating - Issue: Some languages are not available to certain users.
Who it affect: Some chatters who have recently opened a chat may find that some non-English languages are not available in chat.

Jun 18, 15:32 EDT
Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - This incident has been resolved.
Jun 10, 11:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 11:15 EDT
Identified - We are investigating an issue with our Proactive SMS API, Knowledge API, End Users API services. Our engineering team is investigating.
Jun 10, 11:13 EDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - This incident has been resolved.
Jun 6, 17:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 16:53 EDT
Update - We are continuing to work on a fix for this issue.
Jun 6, 16:16 EDT
Update - We are continuing to work on a fix for this issue.
Jun 6, 15:40 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 6, 15:10 EDT
Investigating - Issue: the token vault used in non-US clusters is disconnected from the list of stored tokens. Tokens stored in v1 of this integration will not be available in bots on these clusters.
Who is affected: bots that are hosted in non-US clusters. These will have a cluster name between the data handle (Eg. bot name) and "ada.support" portion of their address (eg. https://bot-name.custom-cluster.ada.support). Affected bots will see flows/calls that use these tokens fail (eg. request valls using token variables).

Our team is working on restoring the connection to the tokens but if the bot is using the newest version of the token vault it will not be affected.

Jun 6, 15:09 EDT