Resolved -
This incident has been resolved.
Jul 15, 13:10 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 15, 12:42 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 15, 12:41 EDT
Update -
We are continuing to investigate this issue.
Jul 15, 12:21 EDT
Update -
Some users may experience further degradation in bot performance due to the queue spike timing. Our team is continuing to work on the issue.
Jul 15, 11:51 EDT
Update -
We're seeing an improvement in bot performance and positive trends in our queue traffic. Chatters may see responses from their respective chatbot again.
Jul 15, 11:27 EDT
Update -
We are continuing to investigate this issue.
Jul 15, 11:17 EDT
Update -
We are continuing to investigate the issue. Chatters may experience that they are not receiving responses from the chatbot (this can include the initial greeting response).
Jul 15, 11:16 EDT
Investigating -
Issue: spikes in our backend queues leading to degraded performance in messaging performance of chats
Who it affects: chatters may experience slower responses from the bot and some messages may not be sent.
Jul 15, 11:06 EDT