In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 2025 - 10:44 EDT
Scheduled - The US cluster will be undergoing a brief update, we do not expect any service disruptions during this time. This update only affects chatbots and ai agents in the US cluster. This can be identified by the format of the address used to access the Ada dashboard (https://[bot-handle].ada.support).
Apr 22, 202510:44-18:44 EDT
This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.
Dashboard
Operational
90 days ago
99.99
% uptime
Today
Agent Handoffs
Operational
90 days ago
100.0
% uptime
Today
Channels
?
Operational
90 days ago
99.99
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Social Messaging
?
Operational
90 days ago
99.99
% uptime
Today
Voice
Operational
90 days ago
100.0
% uptime
Today
Chat
Operational
90 days ago
99.98
% uptime
Today
APIs
Operational
90 days ago
100.0
% uptime
Today
AI Agent
Under Maintenance
90 days ago
100.0
% uptime
Today
Scripted Bot
Under Maintenance
90 days ago
100.0
% uptime
Today
Twilio SMS Long Code, North America
Degraded Performance
Twilio SMS Long Code, North America
Degraded Performance
Twilio MMS Long Code, North America
Operational
Twilio SMS Short Code, North America
Degraded Performance
Twilio MMS Short Code, North America
Operational
Twilio SMS Toll-Free, North America
Operational
Twilio MMS Toll-Free, North America
Operational
Twilio Voice, North America
Operational
Twilio MMS
Operational
Twilio SMS
Degraded Performance
Twilio PSTN
Operational
Twilio SIP Interface
Operational
Twilio Client Web
Operational
Twilio Recording
Operational
Twilio TwiML
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Our Database will be undergoing an update, we do not expect any service disruptions during this time. This update only affects chatbots and ai agents in the Maple cluster. This can be identified by the format of the address used to access the Ada dashboard (https://[bot-handle].maple.ada.support). Posted on
Apr 21, 2025 - 11:29 EDT
Our Database will be undergoing an update, we do not expect any service disruptions during this time. This update only affects chatbots and ai agents in the EU cluster. This can be identified by the format of the address used to access the Ada dashboard (https://[bot-handle].eu.ada.support). Posted on
Apr 21, 2025 - 11:28 EDT
Our Database will be undergoing an update, we do not expect any service disruptions during this time. This update only affects chatbots and ai agents in the US cluster. This can be identified by the format of the address used to access the Ada dashboard (https://[bot-handle].ada.support). Posted on
Apr 21, 2025 - 11:27 EDT
Resolved -
This incident has been resolved.
Apr 14, 17:44 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 14, 17:12 EDT
Update -
We are continuing to work on a fix for this issue.
Apr 14, 15:04 EDT
Identified -
The issue has been identified and a fix is being implemented.
Apr 14, 12:07 EDT
Investigating -
Issue: Some clients are seeing unexpected rate limiting on calls to Ada's API's Who it affects: Clients or sessions making calls to our Email API and Data API may occasionally receive a 429 response.
Apr 14, 11:25 EDT
Completed -
Initial portion of the update is completed. Additional update has been. scheduled for April 22nd.
Apr 14, 10:43 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 10:41 EDT
Scheduled -
The maintenance has been paused as some additional work has been identified. The remained of the update will be completed on April 22nd.
Apr 14, 10:41 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:00 EDT
Scheduled -
The US cluster will be undergoing a brief update, we do not expect any service disruptions during this time. This update only affects chatbots and ai agents in the US cluster. This can be identified by the format of the address used to access the Ada dashboard (https://[bot-handle].ada.support).
Apr 4, 16:02 EDT
Resolved -
This incident has been resolved.
Apr 11, 17:55 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 11, 15:37 EDT
Identified -
The issue has been identified and a fix is being implemented.
Apr 11, 15:33 EDT
Investigating -
We are investigating an issue with an increased error rate on our Data Export API service version 1.x. Our engineering team is investigating.
Apr 11, 14:58 EDT
Resolved -
This incident has been resolved.
Apr 11, 12:55 EDT
Monitoring -
A fix has been implemented and we are currently monitoring the results.
Apr 11, 12:18 EDT
Identified -
We have identified the issue and are working to deploy a fix.
Apr 11, 12:05 EDT
Investigating -
Issue: Some multilingual ai agents are seeing a decrease in response performance (matching content to questions).
Who it affects: the issue is seen in ai agents that offer chats in multiple languages but only reference knowledge articles in English. Ai agents with multiple language knowledge sources are unaffected.
Apr 11, 11:48 EDT
Completed -
The scheduled maintenance has been completed.
Apr 11, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:00 EDT
Scheduled -
The EU cluster will be undergoing a brief update, we do not expect any service disruptions during this time. This update only affects chatbots and ai agents in the EU cluster. This can be identified by the format of the address used to access the Ada dashboard (https://[bot-handle].eu.ada.support).
Apr 4, 15:59 EDT
Completed -
The scheduled maintenance has been completed.
Apr 9, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 00:00 EDT
Scheduled -
The Maple cluster will be undergoing a brief update, we do not expect any service disruptions during this time. This update only affects chatbots and ai agents in the maple cluster. This can be identified by the format of the address used to access the Ada dashboard (https://[bot-handle].maple.ada.support).
Apr 4, 15:54 EDT