Ada's System Status

All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.96 % uptime
Today
Data & Analytics Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.92 % uptime
Today
AI Agent Operational
90 days ago
99.99 % uptime
Today
Scripted Bot Operational
90 days ago
99.99 % uptime
Today
Channels Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Social Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.99 % uptime
Today
Chat Operational
90 days ago
99.98 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Agent Handoffs Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

US Cluster Upgrade Jul 23, 2026 21:00 - Jul 24, 2026 03:00 EDT

The US cluster will be undergoing a brief update, we expect up to 15 minutes of delays in client Knowledge Base ingestion and Conversation View dashboard updates.

This update only affects chatbots and ai agents in the US cluster. This can be identified by the format of the address used to access the Ada dashboard ("https://[bot-handle].ada.support" note that no cluster name is seen between the bot-handle and "ada").
Posted on Jul 17, 2026 - 09:27 EDT
Jul 23, 2026

No incidents reported today.

Jul 22, 2026

No incidents reported.

Jul 21, 2026
Agent dashboards are unable to load.
Resolved - This incident has been resolved.
Jul 21, 11:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 11:13 EDT
Update - We are continuing to work on a fix for this issue.
Jul 21, 10:58 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 21, 10:29 EDT
Investigating - We are investigating reports of clients being unable to access their ai agent dashboards.
Jul 21, 10:29 EDT
Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
US Cluster Upgrade
Completed - The scheduled maintenance has been completed.
Jul 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 EDT
Scheduled - The US cluster will be undergoing a brief update, we expect up to 15 minutes of delays in client Knowledge Base ingestion and Conversation View dashboard updates.

This update only affects chatbots and ai agents in the US cluster. This can be identified by the format of the address used to access the Ada dashboard ("https://[bot-handle].ada.support" note that no cluster name is seen between the bot-handle and "ada").
Jul 10, 11:49 EDT
Jul 16, 2026
Ada Dashboard fails to load intermittently
Resolved - This incident has been resolved.
Jul 16, 21:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 21:26 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 16, 21:26 EDT
Update - We've identified additional impact to this incident. Some end users may experience their chat sessions failing to load.
Jul 16, 21:03 EDT
Investigating - We're investigating reports of admins being unable to access pages of their Ada dashboard. Admins may occasionally see a 403 error when accessing their backend dashboards.
Jul 16, 20:48 EDT
MCP server authentication is currently failing due to an outage in WorkOS
Resolved - WorkOS fix is now effective, and we have stopped monitoring the issue.
Jul 16, 07:49 EDT
Monitoring - Authentication to MCP server is failing due to an outage at WorkOS. A fix for the same has been deployed and is being monitored by WorkOS.

Incident page: https://status.workos.com/
Jul 16, 06:41 EDT
Jul 15, 2026

No incidents reported.

Jul 14, 2026
Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users
Resolved - A fix has been deployed, and queued Zendesk Emails are being sent out now.
Jul 14, 09:51 EDT
Identified - The root cause has been identified as a security policy on our SMTP server.
Jul 14, 09:50 EDT
Investigating - We are working on finding the cause of the issue.
Jul 14, 09:31 EDT
Jul 13, 2026
Some AI Agent conversations transferring to a human agent
Resolved - The team was able to identify the root cause and a fix is in place.
Jul 13, 15:56 EDT
Update - Overall AI Agent conversation handling is at normal levels while we prepare and roll out a permanent fix for the underlying issue. Some conversations that use certain playbook configurations may still be affected until it's fully deployed, if you're seeing this, please contact support and we'll help in the meantime.
Jul 12, 07:59 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 07:45 EDT
Investigating - We've identified an issue affecting some AI Agent conversations that use playbooks. In affected conversations, the AI Agent may transfer the conversation to a human agent before completing the playbook's steps, which can reduce automated resolution. Our engineering team has identified the cause and is working on a fix. We'll post another update within the hour, or sooner if there's news.
Jul 12, 07:45 EDT
Jul 12, 2026
Jul 11, 2026

No incidents reported.

Jul 10, 2026
Investigating issues with Ada Dashboard - Page Loading Errors
Resolved - This incident has been resolved.
Jul 10, 15:12 EDT
Update - We are continuing to monitor for any further issues.
Jul 10, 15:12 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 13:57 EDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 13:37 EDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 13:11 EDT
Identified - Our team has identified an apparent root cause (a third party vendor) and our team is currently implementing a fix for the issue with the Ada Dashboard. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
Jul 10, 12:50 EDT
Investigating - Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only in the form of pages being unable to load, especially the Testing and Conversation View Page.. Chatters interacting with your bot are unaffected.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Jul 10, 12:46 EDT
Jul 9, 2026
Production US Cluster Upgrade
Completed - The scheduled maintenance has been completed.
Jul 9, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 EDT
Scheduled - During the US cluster upgrade we expect approximately 20 minutes of delays in client Knowledge Base ingestion and the Conversation View dashboard.
Jun 29, 18:46 EDT
Intermittent Chatbot Loading Issues in US Cluster
Resolved - The incident have been resolved.
Jul 9, 00:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 00:53 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 00:49 EDT
Investigating - We are currently investigating the issue.
Jul 9, 00:44 EDT
← Incident History Powered by Atlassian Statuspage