All Systems Operational
Wesbite   ? Operational
Static Uploads   ? Operational
Link Previews   ? Operational
Dashboard Operational
Dashboard (US)   ? Operational
Dashboard (CA)   ? Operational
API Operational
Core API (US)   ? Operational
Core API (CA)   ? Operational
Chat Operational
Chat Client (US)   ? Operational
Chat Client (CA)   ? Operational
Zendesk Integration   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2018

No incidents reported today.

Jun 24, 2018

No incidents reported.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Resolved - Zendesk Chat deployed a new whitelisting feature earlier today that requires partners to explicitly register their clients during this early access phase of their Send/Receive API. We have registered everyone with Zendesk and services should be up and running for our Zendesk Chat integration.
Jun 14, 15:30 EDT
Update - We are continuing to work on a fix for this issue.
Jun 14, 10:54 EDT
Identified - We are currently experiencing issues connecting to Zendesk's Send/Receive API which in turns might affect your Zendesk Chat integration in Ada. We have communicated this issue to the Zendesk and are actively working with them to solve this.
Jun 14, 10:54 EDT
Completed - The scheduled maintenance has been completed. We sustained 1 minute of downtime during the database change occurring from 1:01 - 1:02 AM EST.
Jun 14, 01:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 EDT
Scheduled - We will be switching to a PCI compliant database provider. During this maintenance window we will be cutting over between databases. In our pre-production/production (US) testing this has resulted in an unavoidable downtime of up to three minutes. During this three minute window the chat interface will be functional, but users will receive a message notifying them that the bot isn't responding and to try again soon. The dashboard will be non-functional during this time. This is for the Canadian cluster (.ca.ada.support) only, US cluster (.ada.support) users will not be affected.
Jun 7, 16:28 EDT
Jun 13, 2018
Completed - The scheduled maintenance has been completed.
Jun 13, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:30 EDT
Scheduled - Schedule deployments from Zendesk Chat team. The Zendesk Chat team are expecting agent disconnections during their deployment. They expect the deployment to take 30 minutes.
Jun 13, 13:46 EDT
Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.