All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
Data & Analytics Operational
Dashboard Operational
AI Agent Operational
Channels Operational
Email Operational
Social Messaging Operational
Voice Operational
Chat Operational
APIs Operational
Agent Handoffs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 5, 2026

No incidents reported today.

Nov 4, 2026

Complete ada outage
Resolved - Platform performance has been observed to remain stable, and we have determined that previously affected systems have made full recovery. Incident is now resolved.
Nov 4, 19:00 EST
Update - The issue has been identified and a fix has been implemented - Affected system performance has stabilized, but some users on VPNs or specialty networks may continue to see degraded performance
Nov 4, 18:22 EST
Update - The issue has been identified and a fix has been implemented - We are approaching full systems recovery, and will continue to monitor and provide updates until full resolution has been confirmed.
Nov 4, 17:54 EST
Update - The issue has been identified and a fix has been implemented - Platform functionality continues to improve, and we will continue to monitor and release updates as we approach full resolution.
Nov 4, 17:20 EST
Update - The issue has been identified and a fix has been implemented - We are seeing improvements to functionality across our channels and are continuing to monitor for a full resolution. We will provide further updates as soon as they become available.
Nov 4, 16:47 EST
Monitoring - The issue has been identified and a fix has been implemented - recovery to normal operations is expected to begin rolling out shortly
Nov 4, 16:19 EST
Update - The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
Nov 4, 15:49 EST
Update - The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
Nov 4, 15:24 EST
Update - The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
Nov 4, 15:02 EST
Identified - The issue has been identified - we are currently working to restore services and will provide updates as soon as they are available
Nov 4, 14:43 EST
Investigating - We are currently investigating the root cause for a full chat outage.
Nov 4, 14:17 EST

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

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