Ada Status

All Systems Operational

Wesbite Operational

Static Uploads Operational

Link Previews Operational

Dashboard Operational

Dashboard (US) Operational

Dashboard (CA) Operational

API Operational

Core API (US) Operational

Core API (CA) Operational

Chat Operational

Chat Client (US) Operational

Chat Client (CA) Operational

Zendesk Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 25, 2018

No incidents reported today.

Jun 24, 2018

No incidents reported.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

Zendesk Chat Outage

Resolved - Zendesk Chat deployed a new whitelisting feature earlier today that requires partners to explicitly register their clients during this early access phase of their Send/Receive API. We have registered everyone with Zendesk and services should be up and running for our Zendesk Chat integration.
Jun 14, 15:30 EDT

Update - We are continuing to work on a fix for this issue.
Jun 14, 10:54 EDT

Identified - We are currently experiencing issues connecting to Zendesk's Send/Receive API which in turns might affect your Zendesk Chat integration in Ada. We have communicated this issue to the Zendesk and are actively working with them to solve this.
Jun 14, 10:54 EDT

Database Provider Change (CA Cluser)

Completed - The scheduled maintenance has been completed. We sustained 1 minute of downtime during the database change occurring from 1:01 - 1:02 AM EST.
Jun 14, 01:03 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 EDT

Scheduled - We will be switching to a PCI compliant database provider. During this maintenance window we will be cutting over between databases. In our pre-production/production (US) testing this has resulted in an unavoidable downtime of up to three minutes. During this three minute window the chat interface will be functional, but users will receive a message notifying them that the bot isn't responding and to try again soon. The dashboard will be non-functional during this time. This is for the Canadian cluster (.ca.ada.support) only, US cluster (.ada.support) users will not be affected.
Jun 7, 16:28 EDT

Jun 13, 2018

Zendesk Chat Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 13, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:30 EDT

Scheduled - Schedule deployments from Zendesk Chat team. The Zendesk Chat team are expecting agent disconnections during their deployment. They expect the deployment to take 30 minutes.
Jun 13, 13:46 EDT

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.