Ada's System Status
All Systems Operational

About This Site

This is Ada's status page. This is where you can get updates on how our systems are doing. If there are interruptions to service, we will post about it here.

Don't hesitate to get in touch with us at help@ada.support.

Website ? Operational
Core API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.98 % uptime
Today
Chat Client ? Operational
90 days ago
99.94 % uptime
Today
Static Uploads ? Operational
90 days ago
100.0 % uptime
Today
Link Previews ? Operational
90 days ago
100.0 % uptime
Today
Zendesk Integration ? Operational
90 days ago
100.0 % uptime
Today
LivePerson Integration ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Integration ? Operational
90 days ago
99.98 % uptime
Today
Analytics ? Operational
90 days ago
99.98 % uptime
Today
Enrichment/Integrations ? Operational
90 days ago
100.0 % uptime
Today
Machine Learning ? Operational
90 days ago
100.0 % uptime
Today
Intercom Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 19, 2021

No incidents reported today.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - The issue with Ada Chat has been resolved and chatters should see things functioning normally again.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.
Sep 14, 17:12 EDT
Identified - Some customers are experiencing issues with our chat services. This is affecting websites that are hosting the Embed-1 widget of Ada. This affects visitors and chatters interacting with Ada bots.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Sep 14, 17:07 EDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.