Ada's System Status

All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.92 % uptime
Today
Data & Analytics Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.84 % uptime
Today
AI Agent Operational
90 days ago
99.97 % uptime
Today
Scripted Bot Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.98 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Social Messaging Operational
90 days ago
99.99 % uptime
Today
Voice Operational
90 days ago
99.96 % uptime
Today
Chat Operational
90 days ago
99.99 % uptime
Today
APIs Operational
90 days ago
99.95 % uptime
Today
Agent Handoffs Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 17, 2026

No incidents reported today.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026
New connection or reconnection to Zendesk messaging not available right now
Resolved - This incident has been resolved.
Feb 8, 17:04 EST
Identified - The issue has been identified, and Zendesk is actively working toward a resolution.
Feb 8, 15:03 EST
Update - We are continuing to investigate this issue.
Feb 8, 12:17 EST
Investigating - We are currently investigating this issue.
If you have already connected to the Zendesk messaging, please don't disconnect and re-connect it right now as it would cause some issues.
Feb 8, 12:16 EST
Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
Degradation in Salesforce Messaging Integration performance
Resolved - This incident has been resolved.
Feb 5, 15:30 EST
Monitoring - As the issue is strictly related to internal dashboard testing environments we are going to close out this issue and continue to troubleshoot the impacted features.
Feb 5, 15:30 EST
Identified - We have identified that the issue is related to internal dashboard environments and no end users are impacted from this issue.
Feb 5, 15:28 EST
Update - We are continuing to investigate this issue.
Feb 5, 15:00 EST
Update - We are continuing to investigate this issue.
Feb 5, 14:30 EST
Update - We are continuing to investigate this issue.
Feb 5, 13:44 EST
Update - We are continuing to investigate this issue.
Feb 5, 13:16 EST
Update - We are continuing to investigate this issue.
Feb 5, 12:40 EST
Investigating - We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Customers may experience issues where chat widgets are crashing upon clicking hyperlinks for files uploaded from the Salesforce Live agents.
Feb 5, 11:50 EST
Feb 4, 2026

No incidents reported.

Feb 3, 2026
Degradation in Zendesk Messaging handoff integrations
Resolved - This incident has been resolved.
Feb 3, 10:34 EST
Update - The deployment of the fix is pending the recovery of a downstream service. We will update again when the fix is in place.
Feb 2, 17:30 EST
Identified - The issue has been identified and we are working to implement the fix as soon as possible - Our upstream provider for this deployment is currently working to resolve their own internal pipeline issue and will publish the fix once resolved. We will continue to monitor and update once we can confirm.
Feb 2, 17:03 EST
Investigating - We have investigating reports of a Passcontrol issue related to the "End Chat" button to end escalated agent conversations. User's pressing the "End Chat" button may still be connected to Zendesk Live Agents until the agent ends the live chat on the zendesk side. We are actively working to identify the cause and will provide updates as they become available.
Feb 2, 16:33 EST
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