Ada's System Status
Experiencing Issues with Twilio MMS Short Code, North America

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
100.0 % uptime
Today
Agent Handoffs Operational
90 days ago
100.0 % uptime
Today
Channels ? Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Social Messaging ? Operational
90 days ago
99.97 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
99.96 % uptime
Today
AI Agent Operational
90 days ago
99.96 % uptime
Today
Scripted Bot Operational
90 days ago
99.98 % uptime
Today
Twilio SMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Twilio MMS Short Code, North America Degraded Performance
Twilio SMS Toll-Free, North America Operational
Twilio MMS Toll-Free, North America Operational
Twilio Voice, North America Operational
Twilio MMS Operational
Twilio SMS Operational
Twilio PSTN Operational
Twilio SIP Interface Operational
Twilio Client Web Operational
Twilio Recording Operational
Twilio TwiML Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 10, 2024

No incidents reported today.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Token Vault Outage
Resolved - This incident has been resolved.
Oct 3, 19:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 19:04 EDT
Update - We are continuing to work on a fix for this issue.
Oct 3, 18:35 EDT
Identified - The issue has been identified and a fix is being implemented. We have further identified that this issue only impacts answers/processes that have been updated since since 11am ET.
Oct 3, 18:06 EDT
Update - We are continuing to investigate this issue.
Oct 3, 18:04 EDT
Investigating - Issue: values stored in the token vault are not accessible.
Who it affects: Answers and Processes using sensitive tokens from the token vault are not able to access the value stored. These processes will fail if the token is essential.
Oct 3, 17:29 EDT
Oct 2, 2024
Greetings Failing to Display for Generative Clients
Resolved - This incident has been resolved.
Oct 2, 14:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 13:54 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 13:54 EDT
Investigating - Title: Greetings Failing to Display for Generative Clients
Issue: Greetings are failing to display when a chatter opens a generative bot, resulting in a blank chat greeting.
Who it affects: This is a Generative-Only issue.
Oct 2, 13:44 EDT
Oct 1, 2024
Ai Agent outage
Resolved - This incident has been resolved.
Oct 1, 11:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 11:22 EDT
Update - We are continuing to work on a fix for the remaining features.
Oct 1, 11:21 EDT
Update - We have pushed a fix to restore functionality back to the AI Agents. Chatter questions are now answered normally. Some generative features may still experience latency.
Oct 1, 10:51 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 10:38 EDT
Investigating - Issue: Ai Agents are currently unable to generate answers to chatter questions.
Who is affected: clients using our Ai Agent/Generative bots. Declarative bots are unaffected by this.
Oct 1, 10:37 EDT
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

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