Ada's System Status

All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.97 % uptime
Today
Data & Analytics Operational
90 days ago
99.97 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
AI Agent Operational
90 days ago
99.98 % uptime
Today
Scripted Bot Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.98 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Social Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.96 % uptime
Today
Chat Operational
90 days ago
99.98 % uptime
Today
APIs Operational
90 days ago
99.95 % uptime
Today
Agent Handoffs Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 11, 2026

No incidents reported today.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Investigating - Elevated Handoffs
Resolved - This incident has been resolved.
Apr 9, 18:39 EDT
Monitoring - We have identified the cause of elevated handoff rates and have deployed a fix. We are actively monitoring to confirm the issue is fully resolved and will provide a further update shortly.
Apr 9, 18:24 EDT
Investigating - We are currently investigating elevated handoff rates across all clusters. Our team is actively working to identify the root cause and restore normal behaviour. We will provide further updates as the investigation progresses.
Apr 9, 18:12 EDT
Apr 8, 2026

No incidents reported.

Apr 7, 2026
Conversation View Delays Are Being Investigated
Resolved - This incident has been resolved.
Apr 7, 18:07 EDT
Update - We are continuing to monitor for any further issues.
Apr 7, 17:49 EDT
Update - We are continuing to monitor for any further issues.
Apr 7, 17:00 EDT
Update - We are continuing to monitor for any further issues.
Apr 7, 16:17 EDT
Update - We are continuing to monitor for any further issues.
Apr 7, 15:47 EDT
Update - We are continuing to monitor for any further issues.
Apr 7, 15:01 EDT
Update - We are continuing to monitor for any further issues.
Apr 7, 14:21 EDT
Monitoring - We have identified the cause of the delays affecting conversation view and article syncing in our US production environment. Data is currently processing through a backlog and will catch up automatically. We have confirmed that no data has been lost.

Reports and API analytics remain operational and unaffected.                                                                                       

We will provide updates as the backlog clears.
Apr 7, 12:36 EDT
Investigating - We are currently investigating delays affecting conversation view and article syncing in our US production environment.

Reports and API analytics are operational and unaffected.

Our team is actively working to identify and resolve the cause. We will provide another update shortly.
Apr 7, 11:27 EDT
Issues with Ada's Zendesk integration are being investigated
Resolved - This incident has been resolved.
Apr 7, 15:35 EDT
Monitoring - The systems have recovered and we are seeing transcripts passing through successfully.
Apr 7, 12:32 EDT
Identified - The issue has been identified, and we are seeing systems recovering.
Apr 7, 12:03 EDT
Investigating - Some customers are experiencing issues with Ada's Zendesk integration. This is affecting chat transcripts for Zendesk messaging integration.

We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
Apr 7, 11:37 EDT
Apr 6, 2026
Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster
Resolved - This incident has been resolved.
Apr 6, 21:10 EDT
Monitoring - We are currently investigating a connectivity issue affecting the ficanex production environment. Some data pipeline services may be experiencing disruptions. Our engineering team has identified the likely cause and is working on a fix. We will provide an update as soon as the issue is resolved.
Apr 6, 19:37 EDT
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
US2 Cluster ai agents failing to load chat window
Resolved - This incident has been resolved.
Apr 3, 14:40 EDT
Update - We are continuing to monitor for any further issues.
Apr 3, 14:21 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 13:50 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 3, 13:37 EDT
Update - We are continuing to investigate this issue.
Apr 3, 13:32 EDT
Update - We are continuing to investigate this issue.
Apr 3, 13:00 EDT
Investigating - We are currently investigating reports of some ai agent resulting in an error screen when trying to load the chat window. Reports indicate this is currently limited to us2 cluster ai agents. You can identify the cluster via the address used to log into the admin dashboard (eg. [bot-handle].[cluster].ada.support)
Apr 3, 12:32 EDT
Delays in Conversation View for US2 Cluster
Resolved - This incident has been resolved.
Apr 3, 13:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 13:25 EDT
Identified - The issue has been identified and a fix is being implemented
Apr 3, 12:51 EDT
Investigating - We are investigating reports of delayed conversation views for bots in the US2 cluster. Bots using the format [bothandle].us2.ada.support may be affected.
Apr 3, 12:38 EDT
Apr 2, 2026

No incidents reported.

Apr 1, 2026
Admin Dashboard Not Loading for US Cluster Customers
Resolved - This incident has been resolved.
Apr 1, 10:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 09:40 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 1, 09:25 EDT
Investigating - We are currently investigating reports of the admin dashboard failing to load for us cluster customers. Customers are reporting a 500 response when attempting to load a dashboard of an ai agent in the us cluster. Dashboard in other clusters (ie. the address includes a cluster after the handle ex. bot-handle.[cluster].ada.support) do not seem affected.
Apr 1, 09:13 EDT
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage