Ada's System Status

Experiencing Issues with Twilio SMS

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Dashboard Operational
90 days ago
100.0 % uptime
Today
Agent Handoffs Operational
90 days ago
100.0 % uptime
Today
Channels ? Operational
90 days ago
99.9 % uptime
Today
Email Operational
90 days ago
99.9 % uptime
Today
Social Messaging ? Operational
90 days ago
99.9 % uptime
Today
Voice Operational
90 days ago
99.89 % uptime
Today
Chat Operational
90 days ago
99.9 % uptime
Today
APIs Operational
90 days ago
99.9 % uptime
Today
AI Agent Operational
90 days ago
99.89 % uptime
Today
Scripted Bot Operational
90 days ago
99.98 % uptime
Today
Twilio SMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Twilio MMS Short Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Toll-Free, North America Operational
Twilio Voice, North America Operational
Twilio MMS Operational
Twilio SMS Degraded Performance
Twilio PSTN Operational
Twilio SIP Interface Operational
Twilio Client Web Operational
Twilio Recording Operational
Twilio TwiML Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Resolved - This incident has been resolved.
Jul 4, 16:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 15:57 EDT
Update - We are continuing to work on a fix for this issue.
Jul 4, 15:54 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 4, 15:30 EDT
Investigating - Issue: We're seeing an increase in latency for chats in the us cluster. Chatters will notice a delay in sending and receiving messages.

Who it affects: We've idenfitied that the issue affects AI agents found in our US cluster. You can determine if your AI agent is affected via the url address used to access the admin dashboard. Those following the format "https://[bot-handle].ada.support" will fall into this category.

Jul 4, 15:02 EDT