All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.96 % uptime
Today
Data & Analytics Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.92 % uptime
Today
AI Agent Operational
90 days ago
99.99 % uptime
Today
Scripted Bot Operational
90 days ago
99.99 % uptime
Today
Channels Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Social Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.99 % uptime
Today
Chat Operational
90 days ago
99.98 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Agent Handoffs Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 31, 2026

No incidents reported today.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Availability Rule Variable Selector Is Unusable in Playbooks V1 + V2
Resolved - This incident has been resolved.
Jul 24, 15:32 EDT
Investigating - We are currently investigating an issue where users cannot select availability rules variables in playbook (V1 + V2)
Jul 24, 06:41 EDT
US Cluster Upgrade
Completed - The scheduled maintenance has been completed.
Jul 24, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:00 EDT
Scheduled - The US cluster will be undergoing a brief update, we expect up to 15 minutes of delays in client Knowledge Base ingestion and Conversation View dashboard updates.

This update only affects chatbots and ai agents in the US cluster. This can be identified by the format of the address used to access the Ada dashboard ("https://[bot-handle].ada.support" note that no cluster name is seen between the bot-handle and "ada").
Jul 17, 09:27 EDT

Jul 23, 2026

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Agent dashboards are unable to load.
Resolved - This incident has been resolved.
Jul 21, 11:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 11:13 EDT
Update - We are continuing to work on a fix for this issue.
Jul 21, 10:58 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 21, 10:29 EDT
Investigating - We are investigating reports of clients being unable to access their ai agent dashboards.
Jul 21, 10:29 EDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

US Cluster Upgrade
Completed - The scheduled maintenance has been completed.
Jul 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 EDT
Scheduled - The US cluster will be undergoing a brief update, we expect up to 15 minutes of delays in client Knowledge Base ingestion and Conversation View dashboard updates.

This update only affects chatbots and ai agents in the US cluster. This can be identified by the format of the address used to access the Ada dashboard ("https://[bot-handle].ada.support" note that no cluster name is seen between the bot-handle and "ada").
Jul 10, 11:49 EDT
← Incident History Powered by Atlassian Statuspage