Investigating - We're investigating reports of failed handoffs. A subset of users are unable to handoff. We'll provide updates to the incident every 30 minutes
May 26, 2026 - 16:58 EDT
This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.
Dashboard
Operational
90 days ago
99.97
% uptime
Today
Data & Analytics
Operational
90 days ago
99.97
% uptime
Today
Dashboard
Operational
90 days ago
99.97
% uptime
Today
AI Agent
Operational
90 days ago
99.98
% uptime
Today
Scripted Bot
Operational
90 days ago
99.99
% uptime
Today
Channels
Operational
90 days ago
99.99
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Social Messaging
Operational
90 days ago
100.0
% uptime
Today
Voice
Operational
90 days ago
99.99
% uptime
Today
Chat
Operational
90 days ago
99.97
% uptime
Today
APIs
Operational
90 days ago
100.0
% uptime
Today
Agent Handoffs
Partial Outage
90 days ago
99.98
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
May 25, 12:04 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 25, 11:46 EDT
Identified -
The root of the issue has been identified and we are currently working to resolve the latency observed in the dashboard.
May 25, 10:57 EDT
Investigating -
We are currently investigating a reported delay in the conversation view for new conversations - currently we are seeing an average delay of 5-10 minutes for new conversations entering the dashboard
May 25, 10:28 EDT
Resolved -
This incident has been resolved.
May 21, 20:22 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 21, 18:46 EDT
Identified -
The issue has been identified and a fix is being implemented.
May 21, 18:37 EDT
Update -
We have determined this outage is only affecting AI Agents on the US Cluster - US2 and other clusters are functioning normally.
May 21, 18:33 EDT
Investigating -
Some customers are experiencing issues with our chat services. This is affecting all chatters interacting with Ada bots in the form of the chat widget failing to load. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
May 21, 18:28 EDT