Ada's System Status

All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.97 % uptime
Today
Data & Analytics Operational
90 days ago
99.97 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
AI Agent Operational
90 days ago
99.98 % uptime
Today
Scripted Bot Operational
90 days ago
99.99 % uptime
Today
Channels Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Social Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.99 % uptime
Today
Chat Operational
90 days ago
99.97 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Agent Handoffs Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 28, 2026

No incidents reported today.

May 27, 2026

No incidents reported.

May 26, 2026
Handoff Failing
Resolved - The incident has been resolved
May 26, 18:15 EDT
Monitoring - A fix has been implemented and we are monitoring the results
May 26, 18:14 EDT
Identified - We’ve identified that the scope was much more limited, and most clients have not been affected.
May 26, 18:10 EDT
Update - We are continuing to investigate this issue
May 26, 18:00 EDT
Update - We are continuing to investigate this issue
May 26, 17:29 EDT
Investigating - We're investigating reports of failed handoffs. A subset of users are unable to handoff. We'll provide updates to the incident every 30 minutes
May 26, 16:58 EDT
May 25, 2026
Delay in the Conversation view
Resolved - This incident has been resolved.
May 25, 12:04 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 25, 11:46 EDT
Identified - The root of the issue has been identified and we are currently working to resolve the latency observed in the dashboard.
May 25, 10:57 EDT
Investigating - We are currently investigating a reported delay in the conversation view for new conversations - currently we are seeing an average delay of 5-10 minutes for new conversations entering the dashboard
May 25, 10:28 EDT
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Investigating issues with Ada Chat services
Resolved - This incident has been resolved.
May 21, 20:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 18:46 EDT
Identified - The issue has been identified and a fix is being implemented.
May 21, 18:37 EDT
Update - We have determined this outage is only affecting AI Agents on the US Cluster - US2 and other clusters are functioning normally.
May 21, 18:33 EDT
Investigating - Some customers are experiencing issues with our chat services. This is affecting all chatters interacting with Ada bots in the form of the chat widget failing to load.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
May 21, 18:28 EDT
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

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