This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.
Dashboard
Operational
90 days ago
100.0
% uptime
Today
Agent Handoffs
Operational
90 days ago
100.0
% uptime
Today
Channels
?
Operational
90 days ago
99.99
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Social Messaging
?
Operational
90 days ago
99.99
% uptime
Today
Voice
Operational
90 days ago
100.0
% uptime
Today
Chat
Operational
90 days ago
99.98
% uptime
Today
APIs
Operational
90 days ago
100.0
% uptime
Today
AI Agent
Operational
90 days ago
100.0
% uptime
Today
Scripted Bot
Operational
90 days ago
100.0
% uptime
Today
Twilio SMS Long Code, North America
Operational
Twilio SMS Long Code, North America
Operational
Twilio MMS Long Code, North America
Operational
Twilio SMS Short Code, North America
Operational
Twilio MMS Short Code, North America
Operational
Twilio SMS Toll-Free, North America
Operational
Twilio MMS Toll-Free, North America
Operational
Twilio Voice, North America
Operational
Twilio MMS
Operational
Twilio SMS
Operational
Twilio PSTN
Operational
Twilio SIP Interface
Operational
Twilio Client Web
Operational
Twilio Recording
Operational
Twilio TwiML
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
May 12, 16:37 EDT
Monitoring -
A fix has been implemented and we are monitoring results. The issue is currently limited to utilization of Boosted Terms. All other related issues are resolved at this time.
May 12, 16:18 EDT
Investigating -
Some customers are experiencing issues with our Voice services, which are affecting chatters interacting with Ada Voice bots. We’re aware of the issue, and our team is actively working to get everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
May 12, 16:01 EDT