Ada's System Status
Experiencing Issues with Twilio MMS Toll-Free, North America

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Dashboard Operational
90 days ago
99.99 % uptime
Today
Agent Handoffs Operational
90 days ago
99.85 % uptime
Today
Channels ? Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Social Messaging ? Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
99.99 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
AI Agent Operational
90 days ago
99.99 % uptime
Today
Scripted Bot Operational
90 days ago
99.99 % uptime
Today
Twilio SMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Twilio MMS Short Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Toll-Free, North America Degraded Performance
Twilio Voice, North America Operational
Twilio MMS Operational
Twilio SMS Operational
Twilio PSTN Operational
Twilio SIP Interface Operational
Twilio Client Web Operational
Twilio Recording Operational
Twilio TwiML Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 12, 2025

No incidents reported today.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - This incident has been resolved.
Feb 6, 12:31 EST
Monitoring - The issue with the Ada Dashboard has been resolved and Dashboard users should see things functioning normally again.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.

Feb 6, 12:26 EST
Identified - Our team has identified the problem with Ada Voice and we're implementing a fix for the issue. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.

Feb 6, 12:24 EST
Investigating - Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots in regards to knowledge retrieval.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

Feb 6, 12:18 EST
Feb 5, 2025
Resolved - This incident has been resolved.
Feb 5, 14:57 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 5, 14:56 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 5, 14:56 EST
Update - We are continuing to investigate this issue.
Feb 5, 13:47 EST
Investigating - Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only and affects the ARR report. Chatters interacting with your bot are unaffected.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

Feb 5, 13:45 EST
Resolved - This incident has been resolved.
Feb 5, 10:39 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 5, 10:12 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 5, 10:09 EST
Investigating - Issue: Ai Agents connected to the voice channel sometimes are unable to present an answer to the caller.

Who it affects: The issue is seen in ai agents (ie. generative) that are connected to the Voice channel.

Feb 5, 09:47 EST
Feb 4, 2025
Resolved - The incident has been resolved.
Feb 4, 05:50 EST
Monitoring - We have identified the cause of the rate limits and have implemented appropriate changes to prevent recurrence. Additionally, we have set up monitoring to provide early warnings in case of any regression.
Feb 4, 05:50 EST
Identified - Some endpoints for the Ada Dashboard were hitting rate limits, causing overall slowness and, in some cases, loading attempts to time out.
Feb 4, 05:44 EST
Investigating - Users are seeing a “Service Unavailable” message when attempting to log in to the bot. End users however are still be able to access and interact with the bot.
Feb 4, 05:27 EST
Feb 3, 2025
Resolved - This incident has been resolved.
Feb 3, 18:37 EST
Identified - Our team is currently investigating and implementing a fix for the issue with the Ada Dashboard. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.

Feb 3, 18:35 EST
Investigating - Some customers are experiencing issues with the Ada Dashboard. This is affecting the Coaching feature on the Ada Dashboard only. Chatters interacting with your bot are unaffected.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

Feb 3, 18:28 EST
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.