All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
Data & Analytics Operational
Dashboard Operational
AI Agent Operational
Scripted Bot Operational
Channels Operational
Email Operational
Social Messaging Operational
Voice Operational
Chat Operational
APIs Operational
Agent Handoffs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Salesforce Live Agent Handoff Disconnections
Resolved - This incident has been resolved.
Sep 7, 09:33 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 7, 09:27 EDT
Investigating - We are currently investigating an issue affecting customers using the Salesforce live agent integration. Some users
who are connected to a live agent may be unexpectedly disconnected mid-conversation

Our engineering team has identified the root cause and is working on a fix. We will provide further updates as they
become available.
Sep 7, 08:45 EDT

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Investigating issues with Ada Voice service on US and Maple Clusters
Resolved - This incident has been resolved.
Sep 1, 14:05 EDT
Update - We are continuing to monitor for any further issues.
Sep 1, 14:02 EDT
Monitoring - We will monitor the upstream provider for changes.
Sep 1, 13:20 EDT
Identified - Our team has identified the problem with Ada Voice and have determined the root cause to be with an outage involving an upstream voice provider.

Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
Sep 1, 13:20 EDT
Update - We are continuing to investigate this issue.
Sep 1, 13:07 EDT
Investigating - Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Emergency Handoffs. This is only affecting AI Agents on US and Maple clusters at this time.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Sep 1, 12:37 EDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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