Ada's System Status
All Systems Operational

About This Site

This is Ada's status page. This is where you can get updates on how our systems are doing. If there are interruptions to service, we will post about it here.

Don't hesitate to get in touch with us at help@ada.support.

Website ? Operational
Core API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Chat Client ? Operational
90 days ago
99.99 % uptime
Today
Static Uploads ? Operational
90 days ago
100.0 % uptime
Today
Link Previews ? Operational
90 days ago
100.0 % uptime
Today
Zendesk Integration ? Operational
90 days ago
99.99 % uptime
Today
LivePerson Integration ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Integration ? Operational
90 days ago
99.99 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Enrichment/Integrations ? Operational
90 days ago
100.0 % uptime
Today
Machine Learning ? Operational
90 days ago
100.0 % uptime
Today
Intercom Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 11, 2022
Resolved - This incident has been resolved.
Aug 11, 13:25 EDT
Update - We are continuing to monitor for any further issues.
Aug 11, 13:24 EDT
Monitoring - Our team has identified the problem with Chat and implemented a fix for the issue and chatters should see things functioning normally again.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.

Aug 11, 12:52 EDT
Investigating - We have detected possible latency in our chat services. This maybe affecting some chatters interacting with Ada bots.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

Aug 11, 12:13 EDT
Aug 10, 2022
Resolved - The issue with Ada Chat has been resolved and chatters should see things functioning normally again.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.

Aug 10, 17:21 EDT
Update - We are continuing to monitor for any further issues.
Aug 10, 17:20 EDT
Update - We are continuing to monitor for any further issues.
Aug 10, 16:27 EDT
Monitoring - The issue with Ada Chat is being fixed. We’re sorry for the impact of this issue and appreciate your understanding. We will update when the issue is completely resolved.
Aug 10, 15:35 EDT
Identified - Our team has identified the problem with Chat and we're implementing a fix for the issue. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.

Aug 10, 13:37 EDT
Update - We are continuing to investigate this issue.
Aug 10, 13:37 EDT
Investigating - Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

Aug 10, 13:22 EDT
Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Resolved - The issue with Pusher has been resolved and service to chatters has been restored.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.
Further details on this disruption will be available in the next few days through your ACX consultant.

Aug 4, 11:49 EDT
Update - We are continuing to monitor for any further issues.
Aug 4, 11:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 11:21 EDT
Identified - The issue has been identified and Pusher is working to resolve this.
Aug 4, 11:13 EDT
Investigating - An outage has been identified with Pusher that is affecting chat performance https://status.pusher.com/
Aug 4, 11:12 EDT
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.