Ada's System Status

All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.97 % uptime
Today
Data & Analytics Operational
90 days ago
99.97 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
AI Agent Operational
90 days ago
99.99 % uptime
Today
Scripted Bot Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Social Messaging Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.99 % uptime
Today
Chat Operational
90 days ago
99.97 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Agent Handoffs Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 12, 2026

No incidents reported today.

May 11, 2026
Elevated error rates on AI Agent responses
Resolved - The certificate rotation issue has been fully resolved. Error rates have returned to normal levels and services are operating as expected. No further impact is anticipated
May 11, 10:49 EDT
Monitoring - A fix has been applied and error rates have returned to normal. Emergency handoffs have dropped to zero. Our team will continue monitoring overnight to confirm full resolution. We will provide a final update once we have confirmed stability.
May 10, 18:14 EDT
Update - Our engineering team continues to apply the fix across all services. Customer impact remains stable and low. The rollout is in progress and we will provide another update in 30 minutes or when the issue is resolved.
May 10, 17:31 EDT
Update - Our engineering team continues to roll out the fix. Error rates remain stable and we are monitoring for improvement. We will provide another update in 30 minutes.
May 10, 16:50 EDT
Identified - We have identified the root cause of the elevated error rates affecting AI Agent responses. Our engineering team is actively rolling out a fix. Customer impact remains low and stable.
May 10, 16:16 EDT
Investigating - We are currently investigating elevated error rates affecting AI Agent responses. A small subset of requests are experiencing timeouts, which may result in increased handoffs to live agents. Our team is actively investigating the root cause and will provide updates as more information becomes available.
May 10, 15:55 EDT
May 10, 2026
May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
Message processing errors
Resolved - This incident has been resolved.
May 5, 17:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 17:17 EDT
Identified - The issue has been identified and a fix is being implemented.
May 5, 17:12 EDT
Investigating - We are investigating reports of ai agents that are unable to respond to user messages. End user's on the web channel report the message "Failed to send message. Tap to retry."
May 5, 17:01 EDT
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Investigating issues with Ada Voice service
Resolved - Based on our Engineering Team's investigation, we have determined the scope of this issue is limited to a very small number of clients and affected conversations. We are continuing to work on the issue, but moving forward will be communicating on this issue on an individual basis.
May 1, 14:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 14:28 EDT
Identified - Our team has identified the problem with Ada Voice and we're implementing a fix for the issue. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
May 1, 14:28 EDT
Update - We are continuing to investigate this issue.
May 1, 13:49 EDT
Update - We are continuing to investigate this issue.
May 1, 13:09 EDT
Investigating - Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of references to Ada bot processes being intermittently voiced to chatters.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
May 1, 12:32 EDT
Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026
Maple Cluster Upgrade
Completed - The scheduled maintenance has been completed.
Apr 28, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 13:00 EDT
Update - The Maple cluster will undergo a scheduled infrastructure upgrade during this window. Maple clients may experience a brief delay (approximately 5–10 minutes) in dashboard data processing, including Conversation View and knowledge ingestion. No impact is expected to chat, voice, or bot functionality
Apr 24, 17:09 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 17:08 EDT
Scheduled - The Maple cluster will undergo a scheduled infrastructure upgrade during this window. Maple clients may experience a brief delay (approximately 5–10 minutes) in dashboard data processing, including Conversation View and knowledge ingestion. No impact is expected to chat, voice, or bot functionality.
Apr 24, 16:56 EDT
Increase in Emergency Voice Handoffs
Resolved - We have resolved an issue that caused an increase in emergency handoffs for a subset of customers.
Apr 28, 16:30 EDT
Monitoring - We are investigating an increase in emergency handoffs affecting a subset of customers. The issue has been identified and deployed the fix.

Our monitoring indicates the situation is recovering and we are actively investigating the root cause.
Apr 28, 15:57 EDT
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