This is Ada's status page. This is where you can get updates on how our systems are doing. If there are interruptions to service, we will post about it here.
Resolved -
Today from 17:31 to 17:46 EDT, bots on the US cluster were unavailable. The issue with Ada Chat has been resolved and chatters should see things functioning normally again. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.
Jun 29, 20:30 EDT
Resolved -
The issue with Ada's Kustomer integration has been resolved and chatters should see things functioning normally again.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.
Jun 28, 11:01 EDT
Investigating -
Some customers are experiencing issues with Ada's Kustomer integration. This is affecting chatters interacting with Ada bots who attempt to connect to Kustomer.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Jun 28, 10:59 EDT