Ada's System Status
All Systems Operational

About This Site

This is Ada's status page. This is where you can get updates on how our systems are doing. If there are interruptions to service, we will post about it here.

Don't hesitate to get in touch with us at help@ada.support.

Website ? Operational
Core API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Chat Client ? Operational
90 days ago
100.0 % uptime
Today
Static Uploads ? Operational
90 days ago
100.0 % uptime
Today
Link Previews ? Operational
90 days ago
100.0 % uptime
Today
Zendesk Integration ? Operational
90 days ago
100.0 % uptime
Today
LivePerson Integration ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Integration ? Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Enrichment/Integrations ? Operational
90 days ago
99.94 % uptime
Today
Machine Learning ? Operational
90 days ago
100.0 % uptime
Today
Intercom Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 4, 2022

No incidents reported today.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022
Resolved - Today from 17:31 to 17:46 EDT, bots on the US cluster were unavailable. The issue with Ada Chat has been resolved and chatters should see things functioning normally again.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.

Jun 29, 20:30 EDT
Jun 28, 2022
Resolved - The issue with Ada's Kustomer integration has been resolved and chatters should see things functioning normally again.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.

Jun 28, 11:01 EDT
Investigating - Some customers are experiencing issues with Ada's Kustomer integration. This is affecting chatters interacting with Ada bots who attempt to connect to Kustomer.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

Jun 28, 10:59 EDT
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.