Ada's System Status

All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
100.0 % uptime
Today
Data & Analytics Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
AI Agent Operational
90 days ago
99.97 % uptime
Today
Scripted Bot Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.98 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Social Messaging Operational
90 days ago
99.99 % uptime
Today
Voice Operational
90 days ago
99.96 % uptime
Today
Chat Operational
90 days ago
99.99 % uptime
Today
APIs Operational
90 days ago
99.95 % uptime
Today
Agent Handoffs Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 30, 2026

No incidents reported today.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Delays in Conversations View Updates
Resolved - This incident has been resolved.
Mar 25, 16:42 EDT
Monitoring - A fix has been implemented and we're monitoring results. Some conversation data must still be processed and users may take some time to see all their missing conversations appear in the conversations view.
Mar 25, 15:28 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 15:27 EDT
Investigating - We are currently investigating reports of delays in the Conversations View. Some clients may notice delays in conversations and new messages appearing in their dashboard.
Mar 25, 13:46 EDT
Mar 24, 2026
Satisfaction survey occasionally presented incorrectly
Resolved - This incident has been resolved.
Mar 24, 17:02 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 16:33 EDT
Update - We are completing additional testing before we release the fix for this issue. We will provide another update by 4:30pm EST.
Mar 24, 15:39 EDT
Update - We are continuing to work on the fix for this issue and we will provide another update by 3:30pm EST.
Mar 24, 15:03 EDT
Update - We are continuing to work on the fix for this issue and we will provide another update by 2:30pm EST.
Mar 24, 13:49 EDT
Identified - We’ve identified the cause of the issue. We are actively working on the fix and we will provide another update by 1:30pm EST.
Mar 24, 12:29 EDT
Investigating - We're investigating reports of the CSAT survey being presented at unexpected times. Users may see a survey presented in followup conversations that are not tied to a conversation with a human or ai agent.
Mar 24, 11:29 EDT
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

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