Ada's System Status

All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.92 % uptime
Today
Data & Analytics Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.84 % uptime
Today
AI Agent Operational
90 days ago
99.97 % uptime
Today
Scripted Bot Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.98 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Social Messaging Operational
90 days ago
99.99 % uptime
Today
Voice Operational
90 days ago
99.96 % uptime
Today
Chat Operational
90 days ago
99.99 % uptime
Today
APIs Operational
90 days ago
99.95 % uptime
Today
Agent Handoffs Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 4, 2026

No incidents reported today.

Feb 3, 2026
Degradation in Zendesk Messaging handoff integrations
Resolved - This incident has been resolved.
Feb 3, 10:34 EST
Update - The deployment of the fix is pending the recovery of a downstream service. We will update again when the fix is in place.
Feb 2, 17:30 EST
Identified - The issue has been identified and we are working to implement the fix as soon as possible - Our upstream provider for this deployment is currently working to resolve their own internal pipeline issue and will publish the fix once resolved. We will continue to monitor and update once we can confirm.
Feb 2, 17:03 EST
Investigating - We have investigating reports of a Passcontrol issue related to the "End Chat" button to end escalated agent conversations. User's pressing the "End Chat" button may still be connected to Zendesk Live Agents until the agent ends the live chat on the zendesk side. We are actively working to identify the cause and will provide updates as they become available.
Feb 2, 16:33 EST
Feb 2, 2026
Feb 1, 2026

No incidents reported.

Jan 31, 2026
Degradation in Salesforce Messaging Integration performance
Resolved - The issue impacting Salesforce Messaging integration performance has been resolved. Chats should now connect to agents as expected. We will continue to monitor to ensure ongoing stability.
Jan 31, 14:24 EST
Monitoring - A fix has been deployed for the Salesforce Messaging issue, and we are actively testing and monitoring to ensure chats are connecting to agents as expected. Further updates will follow as validation continues.
Jan 31, 14:03 EST
Investigating - We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Some customers may experience issues where chats do not successfully connect to an agent. We are actively working to identify the cause and will provide updates as they become available.
Jan 31, 13:45 EST
Investigating issues with Ada Dashboard
Resolved - Analytics availability has been restored following an upstream provider outage. Clients may notice minor discrepancies in analytics data from approximately 4:00–6:00 AM ET, which will be automatically backfilled later today. We will continue to monitor to ensure everything remains stable.
Jan 31, 07:10 EST
Monitoring - Our upstream provider is actively deploying a fix for the issue. Analytics are currently available, and error rates have returned to normal. We are continuing to monitor closely.
Jan 31, 06:05 EST
Update - We've applied a temporary mitigation, and clients should now be able to access analytics data. During this time, data freshness may be delayed by up to one hour. Investigation is ongoing.
Jan 31, 05:26 EST
Update - We are continuing to investigate this issue.
Jan 31, 05:01 EST
Investigating - Analytics are currently unavailable for all generative customers across all clusters due to an issue with an upstream provider. Our team is actively monitoring and working toward resolution.
Jan 31, 05:00 EST
Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Incident with the Voice channel
Resolved - This incident has been resolved.
Jan 22, 14:54 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 14:47 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 22, 14:46 EST
Update - We are continuing to investigate this issue.
Jan 22, 14:37 EST
Update - We are continuing to investigate the issue. Impact has been identified to ai agents in the US cluster. If your ai agent is in a different cluster (eg. EU) the phone channel will not be affected.
Jan 22, 14:08 EST
Investigating - We're investigating reports of the voice channel being unavailable in multiple of ai agents. Your customers may be unable to reach the ai agent via the phone channel.
Jan 22, 14:03 EST
Jan 21, 2026

No incidents reported.

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