Ada's System Status
All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Dashboard Operational
90 days ago
99.99 % uptime
Today
Agent Handoffs Operational
90 days ago
99.85 % uptime
Today
Channels ? Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Social Messaging ? Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
99.97 % uptime
Today
AI Agent Operational
90 days ago
99.97 % uptime
Today
Scripted Bot Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Twilio MMS Short Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Toll-Free, North America Operational
Twilio Voice, North America Operational
Twilio MMS Operational
Twilio SMS Operational
Twilio PSTN Operational
Twilio SIP Interface Operational
Twilio Client Web Operational
Twilio Recording Operational
Twilio TwiML Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 14, 2024

No incidents reported today.

Dec 13, 2024

No incidents reported.

Dec 12, 2024
Resolved - This incident has been resolved.
Dec 12, 19:29 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 18:57 EST
Identified - The issue has been identified and a fix is being implemented.
Dec 12, 18:55 EST
Investigating - Some customers are experiencing issues with the Email Action App. This may be affecting chatters who are interacting with your bot and attempting to handoff using the Email Action App on EU and Maple clusters.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

Dec 12, 18:28 EST
Resolved - This incident has been resolved.
Dec 12, 00:45 EST
Identified - New conversations are getting Topics assigned delayed.
Applying AR estimation to conversations is delayed.

Dec 11, 20:11 EST
Dec 11, 2024
Dec 10, 2024

No incidents reported.

Dec 9, 2024
Resolved - This incident has been resolved.
Dec 9, 14:35 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 14:27 EST
Identified - The issue has been identified and a fix is being implemented.
Dec 9, 14:25 EST
Update - We are continuing to investigate this issue.
Dec 9, 14:17 EST
Investigating - Issue: Ada dashboards fail to load occasionally for backend users.
Who it affects: this issue affects backend users like admins who access the Ada bot dashboard for content changes and reports. Chatters are not affected by this

Dec 9, 14:03 EST
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.