Ada's System Status
Delay in knowledge article updates
Update - We are continuing to investigate the issue. We are continuing to monitor as the delay improves.
Dec 10, 2025 - 18:43 EST
Update - We are continuing to investigate the issue. We're seeing improvements in the delay and will continue to monitor until updates return to their normal cadence.
Dec 10, 2025 - 17:59 EST
Update - We are continuing to investigate this issue.
Dec 10, 2025 - 17:08 EST
Investigating - We're investigating a delay in knowledge article updates. Customers may notice that updates to their knowledge articles are not picked up immediately by their ai agent. Articles referenced by ai agents may be out of date if they have been updated recently.
Dec 10, 2025 - 16:15 EST

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.91 % uptime
Today
Data & Analytics Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.83 % uptime
Today
AI Agent Degraded Performance
90 days ago
99.98 % uptime
Today
Scripted Bot Operational
90 days ago
99.99 % uptime
Today
Channels Operational
90 days ago
99.85 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Social Messaging Operational
90 days ago
99.99 % uptime
Today
Voice Operational
90 days ago
99.5 % uptime
Today
Chat Operational
90 days ago
99.94 % uptime
Today
APIs Operational
90 days ago
99.99 % uptime
Today
Agent Handoffs Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 10, 2025
Investigating issues with Ada Voice service
Resolved - The issue with Ada Voice has been resolved and chatters should see things functioning normally again.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.
Dec 10, 16:06 EST
Monitoring - The issue with Ada Voice has been resolved and chatters should see things functioning normally again.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.
Dec 10, 15:26 EST
Identified - The Root Cause has been identified as a dependent service. We are working towards a fix. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
Dec 10, 15:23 EST
Investigating - Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Speech to Text failure.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Dec 10, 15:22 EST
Conversations update are delayed in conversation view
Resolved - This incident has been resolved.
Dec 10, 01:05 EST
Investigating - Some customers may see delays in conversation view updates. We are investigating the issue now.
Dec 10, 00:19 EST
Dec 9, 2025

No incidents reported.

Dec 8, 2025
Investigating issues with Playbooks
Resolved - This incident has been resolved.
Dec 8, 20:33 EST
Identified - The Playbooks issue has been identified and we are working on a fix.
Dec 8, 20:09 EST
Update - We are continuing to investigate the issue. We have identified that Playbook step retrieval is failing for chatters.
Dec 8, 19:52 EST
Investigating - Some customers are experiencing issues with our Playbooks Feature. This is affecting chatters interacting with Ada bots by Playbooks failing to respond.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Dec 8, 19:20 EST
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Investigating issues with Ada Dashboard Conversations View in US
Resolved - This incident has been resolved.
Dec 1, 23:17 EST
Monitoring - Some customers may continue to see delays in conversation view updates. Our team has made progress and data is steadily catching up. We expect recovery to continue gradually through tomorrow. Thank you for your patience while we work to restore full performance.
Dec 1, 21:48 EST
Update - We are continuing to investigate this issue.
Dec 1, 21:05 EST
Update - We are continuing to investigate this issue.
Dec 1, 20:08 EST
Update - We are continuing to investigate this issue.
Dec 1, 19:37 EST
Update - We are continuing to investigate this issue.
Dec 1, 19:07 EST
Update - We are continuing to investigate this issue.
Dec 1, 18:41 EST
Update - We are continuing to investigate this issue.
Dec 1, 18:03 EST
Update - We are continuing to investigate this issue.
Dec 1, 17:31 EST
Update - We are continuing to investigate the issue
Dec 1, 17:01 EST
Update - We are continuing to investigate the issue
Dec 1, 16:35 EST
Update - We are continuing to investigate the issue
Dec 1, 16:05 EST
Update - We are continuing to investigate the issue
Dec 1, 15:35 EST
Update - We are continuing to investigate the issue
Dec 1, 14:59 EST
Update - We are continuing to investigate the issue
Dec 1, 14:03 EST
Update - We are continuing to investigate the issue
Dec 1, 13:31 EST
Update - We are continuing to investigate the issue
Dec 1, 12:59 EST
Update - We are continuing to investigate the issue
Dec 1, 12:29 EST
Investigating - Some customers are currently experiencing issues accessing or using conversations view the Ada Dashboard. This issue impacts Dashboard users only — end users interacting with your AI agents remain fully unaffected.

Our team is aware of the disruption and is actively working to restore normal functionality as quickly as possible. We apologize for the inconvenience this may cause.
Dec 1, 11:59 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

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