This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.
Dashboard
Operational
90 days ago
99.96
% uptime
Today
Data & Analytics
Operational
90 days ago
100.0
% uptime
Today
Dashboard
Operational
90 days ago
99.92
% uptime
Today
AI Agent
Operational
90 days ago
99.99
% uptime
Today
Scripted Bot
Operational
90 days ago
100.0
% uptime
Today
Channels
Operational
90 days ago
99.99
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Social Messaging
Operational
90 days ago
100.0
% uptime
Today
Voice
Operational
90 days ago
100.0
% uptime
Today
Chat
Operational
90 days ago
99.99
% uptime
Today
APIs
Operational
90 days ago
100.0
% uptime
Today
Agent Handoffs
Operational
90 days ago
99.95
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved. Timing for conversations appearing in the conversations view has returned to normal. Thank you for your patience.
Aug 24, 12:23 EDT
Monitoring -
A fix has been implemented and we are seeing conversations beginning to appear normally in the conversations view. Conversations may take up to 10 minutes to appear while the fix is running. We will continue to monitor the fix, and provide an update in the next 30 min.
Aug 24, 12:08 EDT
Identified -
We have identified the cause of delayed conversations in the conversations view. The team is currently reviewing solutions, and we will be providing another update within the next 30 minutes.
Aug 24, 11:40 EDT
Investigating -
We are currently investigating reports of delays to conversations appearing in the conversation view. Users may not see conversations appearing immediately in the conversation view at this time. An update will be provided in the next 30 min.
Aug 24, 11:12 EDT
Resolved -
This incident has been resolved.
Aug 21, 11:09 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 21, 10:39 EDT
Update -
We are continuing to work on a fix for this issue.
Aug 21, 10:07 EDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 21, 09:38 EDT
Investigating -
We are investigating delayed delivery of AI Agent messages affecting some customers. End users may experience a long pause before receiving a reply, and in some cases may not receive a reply at all. Live agent handoffs are not affected and continue to work normally. Our engineering team is engaged and we will provide a further update within 30 minutes.
Aug 21, 09:11 EDT