Identified - Our team has identified an apparent root cause (a third party vendor) and our team is currently implementing a fix for the issue with the Ada Dashboard. Thank you for your patience as we work on a resolution. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
Jul 10, 2026 - 12:50 EDT
Investigating - Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only in the form of pages being unable to load, especially the Testing and Conversation View Page.. Chatters interacting with your bot are unaffected. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Jul 10, 2026 - 12:46 EDT
This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.
Dashboard
Partial Outage
90 days ago
99.99
% uptime
Today
Data & Analytics
Operational
90 days ago
100.0
% uptime
Today
Dashboard
Partial Outage
90 days ago
99.99
% uptime
Today
AI Agent
Operational
90 days ago
99.99
% uptime
Today
Scripted Bot
Operational
90 days ago
99.99
% uptime
Today
Channels
Operational
90 days ago
99.99
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Social Messaging
Operational
90 days ago
100.0
% uptime
Today
Voice
Operational
90 days ago
99.99
% uptime
Today
Chat
Operational
90 days ago
99.99
% uptime
Today
APIs
Operational
90 days ago
100.0
% uptime
Today
Agent Handoffs
Operational
90 days ago
99.94
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
The US cluster will be undergoing a brief update, we expect up to 15 minutes of delays in client Knowledge Base ingestion and Conversation View dashboard updates.
This update only affects chatbots and ai agents in the US cluster. This can be identified by the format of the address used to access the Ada dashboard ("https://[bot-handle].ada.support" note that no cluster name is seen between the bot-handle and "ada"). Posted on
Jul 10, 2026 - 11:49 EDT
Past Incidents
Jul 10, 2026
Unresolved incident: Investigating issues with Ada Dashboard - Page Loading Errors.
Completed -
The scheduled maintenance has been completed.
Jul 9, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 EDT
Scheduled -
During the US cluster upgrade we expect approximately 20 minutes of delays in client Knowledge Base ingestion and the Conversation View dashboard.
Jun 29, 18:46 EDT
Resolved -
Identified and resolved an issue affecting some internal background data processing. Our team corrected it and confirmed all systems have returned to normal operation.
Jul 6, 18:38 EDT
Investigating -
We are currently investigating an issue affecting some of our platform's background processing. During this time, you may experience:
- Delayed or missed bot replies on some conversations - Stale or delayed knowledge answers, where recently updated content may not yet be reflected - Delays in proactive messages and webhook deliveries
Live chat is currently operating at or near normal levels, though some customers may notice intermittent slowness.
Jul 6, 17:33 EDT