Ada's System Status
All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Ada Dashboard Operational
90 days ago
99.9 % uptime
Today
Ada Web Chat Operational
90 days ago
99.86 % uptime
Today
Social Channels ? Operational
90 days ago
99.87 % uptime
Today
Ada Voice Operational
90 days ago
99.89 % uptime
Today
Agent Handoffs Operational
90 days ago
99.86 % uptime
Today
APIs Operational
90 days ago
99.98 % uptime
Today
Bot Answers - Generative Operational
90 days ago
99.89 % uptime
Today
Bot Answers - Declarative Operational
90 days ago
99.89 % uptime
Today
Twilio SMS, Europe Operational
Twilio Debugger & Alarms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
SMS Provider Maintenance Apr 8, 2024 17:30 - Apr 10, 2024 11:55 EDT
Some chatters may experience delays in messaging due to ongoing maintenance from one of our providers. For more details see here (https://status.twilio.com/)
Posted on Apr 08, 2024 - 04:00 EDT
Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024
Degraded performance with Generative Answers
Resolved - This incident has been resolved.
Apr 19, 15:57 EDT
Update - We are continuing to monitor for any further issues.
Apr 19, 15:08 EDT
Monitoring - The generative bot behaviour has returned to normal as early escalations have been resolved. We’ll continue to work with our processor to steadily improve the quality of generated answers.
Apr 19, 14:39 EDT
Update - Our team has made some adjustments to improve the answer rate of the product. Some chatters may notice less accurate answers but the overall number of early escalations have decreased.
Apr 19, 14:30 EDT
Update - We are continuing to work on a fix for this issue.
Apr 19, 14:05 EDT
Identified - The issue has been identified and related to one of our processors. Our team has reached out to them to report the issue.
Apr 19, 13:51 EDT
Investigating - Clients using our Generative Answers feature are seeing degraded performance in the answer generation rate. This means that chatters interacting with generative bots may be occasionally escalated to an agent when they should receive a generated answer.

Impact: some chatters interacting with Generative bots. We’re still investigating the full impact of the issue.

We'll provide an update every hour.
Apr 19, 13:41 EDT
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Salesforce Livechat - Dropped Conversations
Resolved - We have noted an incident that resulted in dropped live chat conversations that lasted 13 minutes at 17:15 EST for clients using Salesforce. This issue is resolved at this time and Ada Engineering is aware of the cause.
Apr 15, 19:01 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Investigating issues with Ada Chat services
Resolved - This incident has been resolved.
Apr 10, 12:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 12:15 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 10, 12:15 EDT
Update - We are continuing to investigate this issue.
Apr 10, 12:13 EDT
Investigating - Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots and admins interacting with the bot dashboard.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Apr 10, 11:44 EDT
Apr 9, 2024
Issues with Ada's Zendesk integration are being investigated
Resolved - This incident has been resolved
Apr 9, 16:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results
Apr 9, 15:23 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 14:52 EDT
Update - We are continuing to investigate this issue
Apr 9, 14:27 EDT
Update - We are continuing to investigate this issue
Apr 9, 13:53 EDT
Update - We are continuing to investigate this issue
Apr 9, 13:18 EDT
Update - We are continuing to investigate this issue
Apr 9, 12:47 EDT
Investigating - Some customers are experiencing issues with Ada's Zendesk integration. This is affecting clients who are using the chatterAuthCallback feature. Some chatters may be unable to escalate when the authentication feature of the Zendesk Live Agent block is used
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Apr 9, 12:15 EDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

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