Ada Status

Ada's System Status

Experiencing Issues with Twilio SMS Short Code, North America and Twilio SMS

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.

Dashboard Operational

90 days ago

99.97 % uptime

Today

Agent Handoffs Operational

90 days ago

99.99 % uptime

Today

Channels Operational

90 days ago

99.97 % uptime

Today

Email Operational

90 days ago

100.0 % uptime

Today

Social Messaging Operational

90 days ago

99.89 % uptime

Today

Voice Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

100.0 % uptime

Today

APIs Operational

90 days ago

99.98 % uptime

Today

AI Agent Operational

90 days ago

99.98 % uptime

Today

Scripted Bot Operational

90 days ago

99.98 % uptime

Today

Twilio SMS Long Code, North America Operational

Twilio MMS Long Code, North America Operational

Twilio SMS Short Code, North America Degraded Performance

Twilio MMS Short Code, North America Operational

Twilio SMS Toll-Free, North America Operational

Twilio MMS Toll-Free, North America Operational

Twilio Voice, North America Operational

Twilio MMS Operational

Twilio SMS Degraded Performance

Twilio PSTN Operational

Twilio SIP Interface Operational

Twilio Client Web Operational

Twilio Recording Operational

Twilio TwiML Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 26, 2024

No incidents reported today.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Issues with Voice Channel being investigated

Resolved - This incident has been resolved.
Jul 22, 10:31 EDT

Update - We are continuing to monitor for any further issues.
Jul 22, 10:03 EDT

Monitoring - A fix has been implemented and we are monitoring the results
Jul 22, 09:59 EDT

Identified - Our team is currently investigating and implementing a fix an issue with the Ada Voice Channel. This impacts only some callers where their calls may not connect. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
Jul 22, 09:52 EDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Bot name and description settings disruption

Resolved - This incident has been resolved.
Jul 19, 13:52 EDT

Monitoring - A fix has been implemented and we're monitoring results. Some admins may need to refresh their dashboard pages to save their UI customization changes.
Jul 19, 13:23 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 19, 13:12 EDT

Investigating - Issue: Bot admins may find they are not able to update the name or description of the bot (along with other UI settings) in the backend dashboard.
Who it affects: Admins who are working in the Bot Appearance and Bot Customization pages may find their changes are not saving. Current settings are still valid and the end-user experience is not affected.
Jul 19, 12:56 EDT

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

Partial outage for some chat bots

Resolved - The incident has been resolved at this time.
Jul 15, 18:46 EDT

Update - We are continuing to monitor for any further issues.
Jul 15, 17:32 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 16:51 EDT

Update - We are continuing to work on a fix for the issue. The majority of bot sessions should now load as normal.
Jul 15, 16:36 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 15, 16:29 EDT

Update - We have identified that the issue is limited to bots in the US cluster. If your bot address includes a separate cluster in the address (eg. bot-name.[cluster].ada.support) it will not be impacted by this incident.
Jul 15, 16:19 EDT

Investigating - Issue: Some chat sessions may fail to load (partial outage)
Who it affects: while this occurs intermittently all bots may see some chat windows fail to load. A reload may allow users to access to bot in these cases.
Jul 15, 16:15 EDT

Degraded performance in chat messaging

Resolved - This incident has been resolved.
Jul 15, 13:10 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 12:42 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 15, 12:41 EDT

Update - We are continuing to investigate this issue.
Jul 15, 12:21 EDT

Update - Some users may experience further degradation in bot performance due to the queue spike timing. Our team is continuing to work on the issue.
Jul 15, 11:51 EDT

Update - We're seeing an improvement in bot performance and positive trends in our queue traffic. Chatters may see responses from their respective chatbot again.
Jul 15, 11:27 EDT

Update - We are continuing to investigate this issue.
Jul 15, 11:17 EDT

Update - We are continuing to investigate the issue. Chatters may experience that they are not receiving responses from the chatbot (this can include the initial greeting response).
Jul 15, 11:16 EDT

Investigating - Issue: spikes in our backend queues leading to degraded performance in messaging performance of chats
Who it affects: chatters may experience slower responses from the bot and some messages may not be sent.
Jul 15, 11:06 EDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

Performance drop in new Guidance creation.

Resolved - This incident has been resolved.
Jul 12, 14:36 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 14:10 EDT

Identified - The issue has been identified and the team is working on a fix. We have also identified that the added latency in Conversations View update may affect some scripted bots' dashboards. This does not affect end-user (chatter) experience.
Jul 12, 13:53 EDT

Investigating - Issue: Dropped performance in creating Guidances and updating the Conversations view.
Who this affects: clients on our newer AI bots may experience some delays in creating new guidances to adjust AI bot behaviour. All existing guidances will behave as normal. Conversation transcripts in the dashboard may also be slower at updating the latest messages for admins.
Jul 12, 13:51 EDT

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