Ada's System Status
All Systems Operational

About This Site

This is Ada's status page. This is where you can get updates on how our systems are doing. If there are interruptions to service, we will post about it here.

Don't hesitate to get in touch with us at help@ada.support.

Website ? Operational
Core API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Chat Client ? Operational
90 days ago
99.94 % uptime
Today
Static Uploads ? Operational
90 days ago
100.0 % uptime
Today
Link Previews ? Operational
90 days ago
100.0 % uptime
Today
Zendesk Integration ? Operational
90 days ago
100.0 % uptime
Today
LivePerson Integration ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Integration ? Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Enrichment/Integrations ? Operational
90 days ago
100.0 % uptime
Today
Machine Learning ? Operational
90 days ago
100.0 % uptime
Today
Intercom Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021
Resolved - This incident has been resolved.
Dec 7, 19:19 EST
Monitoring - Our Data Process Pipeline is operating normally again and we are continuing to monitor.
Dec 7, 13:59 EST
Identified - We’ve identified an issue with our Data Processing Pipeline as related to an outage with our Cloud Provider services. The data on the Analytics Dashboard will not update for the time being. We will continue to work on it and provide updates as we have them. We apologize for the inconvenience this may cause.
Dec 7, 12:31 EST
Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021
Resolved - This incident has been resolved. We apologize for the inconvenience this has caused. We will be preparing a full root cause analysis, please contact your account manager or ACX consultant for more details.
Dec 1, 15:29 EST
Monitoring - A fix has been implementing and we are monitoring the results.
Dec 1, 15:10 EST
Update - We are continuing to investigate the issue and are actively deploying mitigations at this time. We again apologize for the inconvenience this has caused and will share another update within 30 minutes.
Dec 1, 15:03 EST
Investigating - Some customers are experiencing issues with our chat bot not loading for all chatters. We are aware of the issue and our team is actively investigating. We are sorry for the inconvenience this causes. Another update will be shared within 30 minutes.
Dec 1, 14:32 EST
Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.