Ada's System Status
All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Ada Dashboard Operational
90 days ago
99.9 % uptime
Today
Ada Web Chat Operational
90 days ago
99.86 % uptime
Today
Social Channels ? Operational
90 days ago
99.87 % uptime
Today
Ada Voice Operational
90 days ago
99.89 % uptime
Today
Agent Handoffs Operational
90 days ago
99.86 % uptime
Today
APIs Operational
90 days ago
99.98 % uptime
Today
Bot Answers - Generative Operational
90 days ago
99.89 % uptime
Today
Bot Answers - Declarative Operational
90 days ago
99.89 % uptime
Today
Twilio SMS, Europe Operational
Twilio Debugger & Alarms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
SMS Provider Maintenance Apr 8, 2024 17:30 - Apr 10, 2024 11:55 EDT
Some chatters may experience delays in messaging due to ongoing maintenance from one of our providers. For more details see here (https://status.twilio.com/)
Posted on Apr 08, 2024 - 04:00 EDT
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Resolved - This incident has been resolved.
May 7, 12:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 11:25 EDT
Update - Correction: A fix is currently being implemented. We will update the status page once it is fully released.
May 7, 11:12 EDT
Identified - The team has identified an issue which is causing degraded performance in our Declarative bots' matching performance. Affected clients will see degraded performance in their bot's ability to match some chatter questions to answers. A fix is currently being implemented.
May 7, 11:02 EDT
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.