Ada's System Status
All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Ada Dashboard Operational
90 days ago
99.94 % uptime
Today
Ada Web Chat Operational
90 days ago
99.67 % uptime
Today
Social Channels ? Operational
90 days ago
99.8 % uptime
Today
Ada Voice Operational
90 days ago
100.0 % uptime
Today
Agent Handoffs Operational
90 days ago
99.89 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 4, 2023

No incidents reported today.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023
Investigating issues with API integrations
Resolved - This incident has been resolved.
Jun 1, 17:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 16:44 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 1, 16:42 EDT
Update - We are continuing to investigate this issue.
Jun 1, 16:25 EDT
Investigating - Some customers are experiencing issues with our Intercom integration. This may be affecting chatters who are attempting to chat with agents in bots using the Intercom integration.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Jun 1, 15:52 EDT
Investigating issues with Ada Dashboard
Resolved - This incident has been resolved.
Jun 1, 14:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 14:12 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 1, 14:00 EDT
Update - If your team notices that integrations appear to be wiped or turned off, please leave them if they are functional. This will prevent exacerbating the issue as if you toggle the integrations, it will wipe the integration information and you will need to re-enter the details.
Jun 1, 13:57 EDT
Investigating - Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only. Chatters interacting with your bot are unaffected.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Jun 1, 13:54 EDT
May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023
Investigating issues with our Salesforce integration
Resolved - This incident has been resolved.
May 29, 18:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 17:39 EDT
Update - We are continuing to work on a fix for this issue.
May 29, 17:32 EDT
Update - We are continuing to work on a fix for this issue.
May 29, 17:01 EDT
Update - We are continuing to work on a fix for this issue.
May 29, 16:33 EDT
Identified - The issue has been identified and a fix is being implemented.
May 29, 16:06 EDT
Investigating - Some customers are experiencing issues with our Salesforce integration. This may be affecting chatters attempting to connect to Salesforce through a social channel (Facebook, Instagram, etc).
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
May 29, 16:03 EDT
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Subset of social channels unable to connect to Ada
Resolved - This incident has been resolved.
May 26, 17:19 EDT
Update - We are continuing to monitor for any further issues.
May 26, 17:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 16:44 EDT
Identified - Some social channels that are not routed through a Sunco switchboard are currently unable to connect to Ada. This is affecting a small subset of social channels including Twilio and Whatsapp.
May 26, 16:02 EDT
Ada chat bot outage for India
Resolved - The issue is resolved. If chatters continue to observe errors, clearing their cache or refreshing their browser should resolve any persistence of the issue.
May 26, 15:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 14:46 EDT
Identified - The issue has been identified and a fix is being implemented.
May 26, 14:42 EDT
Update - We are continuing to investigate this issue.
May 26, 14:27 EDT
Update - We are continuing to investigate this issue.
May 26, 13:58 EDT
Update - We are continuing to investigate this issue.
May 26, 13:29 EDT
Update - We are continuing to investigate this issue.
May 26, 13:01 EDT
Update - We are continuing to investigate this issue.
May 26, 12:33 EDT
Update - We are continuing to investigate this issue.
May 26, 12:04 EDT
Update - We are continuing to investigate this issue.
May 26, 11:34 EDT
Update - We are continuing to investigate this issue.
May 26, 11:05 EDT
Update - We are continuing to investigate this issue.
May 26, 10:36 EDT
Update - We are continuing to investigate this issue.
May 26, 10:08 EDT
Update - We are continuing to investigate this issue.
May 26, 09:39 EDT
Update - The issue has been determined to be only occurring for chatters from India. We are continuing to determine the cause and rectify it.
May 26, 08:50 EDT
Update - We are still working on finding the cause of the issue.
May 26, 07:40 EDT
Update - Our engineers are working hard to investigate the issue
May 26, 05:21 EDT
Investigating - We are currently investigating this issue.
May 26, 04:35 EDT
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

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