This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.
Dashboard
Operational
90 days ago
99.99
% uptime
Today
Agent Handoffs
Operational
90 days ago
99.85
% uptime
Today
Channels
?
Operational
90 days ago
99.99
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Social Messaging
?
Operational
90 days ago
100.0
% uptime
Today
Voice
Operational
90 days ago
100.0
% uptime
Today
Chat
Operational
90 days ago
99.99
% uptime
Today
APIs
Operational
90 days ago
100.0
% uptime
Today
AI Agent
Operational
90 days ago
99.99
% uptime
Today
Scripted Bot
Operational
90 days ago
99.99
% uptime
Today
Twilio SMS Long Code, North America
Operational
Twilio SMS Long Code, North America
Operational
Twilio MMS Long Code, North America
Operational
Twilio SMS Short Code, North America
Operational
Twilio MMS Short Code, North America
Operational
Twilio SMS Toll-Free, North America
Operational
Twilio MMS Toll-Free, North America
Degraded Performance
Twilio Voice, North America
Operational
Twilio MMS
Operational
Twilio SMS
Operational
Twilio PSTN
Operational
Twilio SIP Interface
Operational
Twilio Client Web
Operational
Twilio Recording
Operational
Twilio TwiML
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Feb 6, 12:31 EST
Monitoring -
The issue with the Ada Dashboard has been resolved and Dashboard users should see things functioning normally again. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.
Feb 6, 12:26 EST
Identified -
Our team has identified the problem with Ada Voice and we're implementing a fix for the issue. Thank you for your patience as we work on a resolution. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
Feb 6, 12:24 EST
Investigating -
Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots in regards to knowledge retrieval. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Feb 6, 12:18 EST
Resolved -
This incident has been resolved.
Feb 5, 14:57 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 5, 14:56 EST
Identified -
The issue has been identified and a fix is being implemented.
Feb 5, 14:56 EST
Update -
We are continuing to investigate this issue.
Feb 5, 13:47 EST
Investigating -
Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only and affects the ARR report. Chatters interacting with your bot are unaffected. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Feb 5, 13:45 EST
Resolved -
The incident has been resolved.
Feb 4, 05:50 EST
Monitoring -
We have identified the cause of the rate limits and have implemented appropriate changes to prevent recurrence. Additionally, we have set up monitoring to provide early warnings in case of any regression.
Feb 4, 05:50 EST
Identified -
Some endpoints for the Ada Dashboard were hitting rate limits, causing overall slowness and, in some cases, loading attempts to time out.
Feb 4, 05:44 EST
Investigating -
Users are seeing a “Service Unavailable” message when attempting to log in to the bot. End users however are still be able to access and interact with the bot.
Feb 4, 05:27 EST
Resolved -
This incident has been resolved.
Feb 3, 18:37 EST
Identified -
Our team is currently investigating and implementing a fix for the issue with the Ada Dashboard. Thank you for your patience as we work on a resolution. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
Feb 3, 18:35 EST
Investigating -
Some customers are experiencing issues with the Ada Dashboard. This is affecting the Coaching feature on the Ada Dashboard only. Chatters interacting with your bot are unaffected. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Feb 3, 18:28 EST