Ada's System Status

All Systems Operational

About This Site

This is Ada’s status page. Whenever there are interruptions to our services, we’ll post updates here. If you need assistance, don’t hesitate to reach out to help@ada.support.

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.99 % uptime
Today
Data & Analytics Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
AI Agent Operational
90 days ago
99.99 % uptime
Today
Scripted Bot Operational
90 days ago
99.99 % uptime
Today
Channels ? Operational
90 days ago
99.83 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Social Messaging ? Operational
90 days ago
99.99 % uptime
Today
Voice Operational
90 days ago
99.43 % uptime
Today
Chat Operational
90 days ago
99.94 % uptime
Today
APIs Operational
90 days ago
99.99 % uptime
Today
Agent Handoffs Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 16, 2025

No incidents reported today.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Investigating latency with Ada Chat services
Resolved - This incident has been resolved.
Nov 13, 08:07 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 15:00 EST
Update - We are continuing to investigate the issue.
Nov 12, 14:01 EST
Investigating - We’re investigating reports of delays in chat loading and message delivery. Some users may see slower-than-normal response times. Our engineers are working on it. Next update in 30 minutes.
Nov 12, 12:30 EST
Conversation view Delay
Resolved - This incident has been resolved.
Nov 13, 00:42 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 12, 22:44 EST
Update - We are continuing to investigate this issue.
Nov 12, 15:01 EST
Update - We are continuing to investigate this issue.
Nov 12, 14:31 EST
Update - We are continuing to investigate this issue.
Nov 12, 14:01 EST
Update - We are continuing to investigate this issue.
Nov 12, 13:30 EST
Update - We are continuing to investigate this issue.
Nov 12, 13:00 EST
Update - We are continuing to investigate this issue.
Nov 12, 12:27 EST
Update - We are continuing to investigate this issue.
Nov 12, 11:55 EST
Update - We are continuing to investigate this issue.
Nov 12, 11:25 EST
Update - We are continuing to investigate this issue.
Nov 12, 10:53 EST
Update - We are continuing to investigate this issue.
Nov 12, 10:20 EST
Update - We are continuing to investigate this issue.
Nov 12, 09:47 EST
Investigating - We are currently investigating reports of a delay in our dashboard conversation view - active/completed conversations are having a slight delay entering the dashboard view. We'll continue to provide updates every 30 minutes.
Nov 12, 09:15 EST
Nov 12, 2025
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage