We have completed the upgrade, and are testing and monitoring.
Posted Apr 14, 2021 - 23:13 EDT
Update
We are starting the production database upgrade now.
Posted Apr 14, 2021 - 22:22 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 14, 2021 - 22:01 EDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Apr 13, 2021 - 20:32 EDT
Update
The scheduled maintenance for the database upgrade has been moved to Wednesday April 14, 10:00PM ET.
Posted Apr 14, 2021 - 20:01 EDT
Scheduled
Ada will be upgrading out primary database for our main Production cluster in the US. We do not expect any downtime and have performed a similar process on our other clusters which has been successful. We are doing this to ensure we stay complaint with our software patching and security policies, as well as to take advantage of the features available in the newer version.
Posted Apr 09, 2021 - 12:36 EDT
This scheduled maintenance affected: Ada Dashboard, Ada Web Chat, and Agent Handoffs.