Investigating issues with our Salesforce integration
Incident Report for Ada
Resolved
We're not able to detect any errors for this incident. We will continue to work with Salesforce to ensure integration stability.
Posted Apr 02, 2024 - 17:24 EDT
Monitoring
The errors have dropped and our team continues to monitor the integration
Posted Apr 02, 2024 - 16:23 EDT
Update
We are seeing the instances of errors dropping. We'll continue monitoring closely and have reached out to Salesforce for further details on the errors observed.
Posted Apr 02, 2024 - 15:48 EDT
Update
We are continuing to investigate this issue.
Posted Apr 02, 2024 - 15:46 EDT
Update
We are continuing to investigate this issue.
Posted Apr 02, 2024 - 15:18 EDT
Update
We are continuing to investigate this issue.
Posted Apr 02, 2024 - 14:50 EDT
Investigating
Some customers are experiencing issues with our Salesforce integration. This may be affecting chatters attempting to connect to Salesforce.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Posted Apr 02, 2024 - 14:21 EDT
This incident affected: Agent Handoffs.