A fix has been implemented and we are monitoring the results.
Posted Apr 03, 2024 - 12:35 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 03, 2024 - 12:22 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 03, 2024 - 11:51 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 03, 2024 - 11:23 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 03, 2024 - 10:55 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 03, 2024 - 10:26 EDT
Investigating
There is currently an outage on major Ada services. We're currently investigating the issue.
Posted Apr 03, 2024 - 10:19 EDT
This incident affected: Ada Dashboard, Ada Web Chat, Social Channels, Ada Voice, Agent Handoffs, Bot Answers - Generative, and Bot Answers - Declarative.