Salesforce Livechat - Dropped Conversations
Incident Report for Ada
Resolved
We have noted an incident that resulted in dropped live chat conversations that lasted 13 minutes at 17:15 EST for clients using Salesforce. This issue is resolved at this time and Ada Engineering is aware of the cause.
Posted Apr 15, 2024 - 19:01 EDT
This incident affected: Agent Handoffs.
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