A fix has been implemented and we are monitoring the results.
Posted Apr 10, 2024 - 12:15 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 10, 2024 - 12:15 EDT
Update
We are continuing to investigate this issue.
Posted Apr 10, 2024 - 12:13 EDT
Investigating
Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots and admins interacting with the bot dashboard. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Posted Apr 10, 2024 - 11:44 EDT
This incident affected: Ada Web Chat and Agent Handoffs.