A fix has been implemented and we are monitoring the results
Posted Apr 09, 2024 - 15:23 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 09, 2024 - 14:52 EDT
Update
We are continuing to investigate this issue
Posted Apr 09, 2024 - 14:27 EDT
Update
We are continuing to investigate this issue
Posted Apr 09, 2024 - 13:53 EDT
Update
We are continuing to investigate this issue
Posted Apr 09, 2024 - 13:18 EDT
Update
We are continuing to investigate this issue
Posted Apr 09, 2024 - 12:47 EDT
Investigating
Some customers are experiencing issues with Ada's Zendesk integration. This is affecting clients who are using the chatterAuthCallback feature. Some chatters may be unable to escalate when the authentication feature of the Zendesk Live Agent block is used We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.