Ada Status - Primary Database Upgrade

Primary Database Upgrade - Canadian Cluster

Scheduled Maintenance Report for Ada

Completed

The scheduled maintenance has been completed.

Posted Jan 09, 2024 - 15:30 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 09, 2024 - 09:31 EST

Scheduled

Ada will be upgrading out primary database for our main Production cluster in Canada. We do not expect any downtime during this window.

Posted Dec 24, 2023 - 13:13 EST

This scheduled maintenance affected: Dashboard, Agent Handoffs, APIs, AI Agent, Scripted Bot and Channels (Social Messaging, Voice, Chat).