The issue with Social Channel integrations has been resolved and both chatters and Dashboard users should see things functioning normally again. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.
Posted Mar 17, 2023 - 18:21 EDT
Identified
Our team has identified the problem with Social Channel integrations and we're implementing a fix for the issue. Thank you for your patience as we work on a resolution. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
Posted Mar 17, 2023 - 18:02 EDT
Update
We are continuing to investigate this issue.
Posted Mar 17, 2023 - 17:37 EDT
Investigating
Some customers are experiencing issues with their Facebook Messenger integrations. This may be affecting chatters who are interacting with your bot through Facebook Messenger. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.