Identified and resolved an issue affecting some internal background data processing. Our team corrected it and confirmed all systems have returned to normal operation.
Posted Jul 06, 2026 - 18:38 EDT
Investigating
We are currently investigating an issue affecting some of our platform's background processing. During this time, you may experience:
- Delayed or missed bot replies on some conversations - Stale or delayed knowledge answers, where recently updated content may not yet be reflected - Delays in proactive messages and webhook deliveries
Live chat is currently operating at or near normal levels, though some customers may notice intermittent slowness.
Posted Jul 06, 2026 - 17:33 EDT
This incident affected: AI Agent and Channels (Chat).