A fix has been implemented and we are monitoring the results.
Posted Nov 02, 2023 - 13:12 EDT
Update
We are continuing to work on a fix for this issue.
Posted Nov 02, 2023 - 13:02 EDT
Update
We are continuing to work on a fix for this issue.
Posted Nov 02, 2023 - 12:30 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 02, 2023 - 12:10 EDT
Investigating
Some customers are experiencing issues with the Zendesk ticketing API. This is affecting Zendesk Ticketing API users only. Chatters interacting with your bot are unaffected. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.