Handoff Failing

Incident Report for Ada

Resolved

The incident has been resolved
Posted May 26, 2026 - 18:15 EDT

Monitoring

A fix has been implemented and we are monitoring the results
Posted May 26, 2026 - 18:14 EDT

Identified

We’ve identified that the scope was much more limited, and most clients have not been affected.
Posted May 26, 2026 - 18:10 EDT

Update

We are continuing to investigate this issue
Posted May 26, 2026 - 18:00 EDT

Update

We are continuing to investigate this issue
Posted May 26, 2026 - 17:29 EDT

Investigating

We're investigating reports of failed handoffs. A subset of users are unable to handoff. We'll provide updates to the incident every 30 minutes
Posted May 26, 2026 - 16:58 EDT
This incident affected: Agent Handoffs.
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