Investigating issues with Ada Chat services
Incident Report for Ada
Resolved
This incident has been resolved.
Posted Apr 03, 2024 - 13:06 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 03, 2024 - 12:35 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 03, 2024 - 12:22 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 03, 2024 - 11:51 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 03, 2024 - 11:23 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 03, 2024 - 10:55 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 03, 2024 - 10:26 EDT
Investigating
There is currently an outage on major Ada services. We're currently investigating the issue.
Posted Apr 03, 2024 - 10:19 EDT
This incident affected: Dashboard, Agent Handoffs, AI Agent, Scripted Bot and Channels (Social Messaging, Voice, Chat).