Investigating issues with Ada Chat services

Incident Report for Ada

Resolved

This incident has been resolved.

Posted Apr 03, 2024 - 13:06 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 03, 2024 - 12:35 EDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 03, 2024 - 12:22 EDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 03, 2024 - 11:51 EDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 03, 2024 - 11:23 EDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 03, 2024 - 10:55 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 03, 2024 - 10:26 EDT

Investigating

There is currently an outage on major Ada services. We're currently investigating the issue.

Posted Apr 03, 2024 - 10:19 EDT

This incident affected: Dashboard, Agent Handoffs, AI Agent, Scripted Bot and Channels (Social Messaging, Voice, Chat).