Degraded Performance in Facebook Messenger integration for Canadian Cluster

Incident Report for Ada

Resolved

This incident has been resolved.

Posted Sep 20, 2022 - 19:56 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 20, 2022 - 19:48 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 20, 2022 - 19:46 EDT

Update

We are continuing to investigate the issue.

Posted Sep 20, 2022 - 18:36 EDT

Investigating

We are currently experiencing a service degradation with our Facebook Messenger integration for customers on the Canadian cluster.

Our Channels team is working to identify the root cause and implement a solution. Chatters may only see the first message of content.

Posted Sep 20, 2022 - 17:43 EDT

This incident affected: Agent Handoffs.