Partial Outage for Chat

Incident Report for Ada

Resolved

This issue has been resolved. We are continuing to monitor.

Posted Nov 29, 2019 - 20:14 EST

Monitoring

We have implemented a fix and are monitoring. Service should be operating normally again.

Posted Nov 29, 2019 - 20:10 EST

Update

We are scaling infrastructure in response to high traffic. We are experiencing a partial outage of our Chat application.

We will update here as information becomes available.

Posted Nov 29, 2019 - 19:48 EST

Identified

We have identified the cause of this issue and are implementing a fix.

Posted Nov 29, 2019 - 19:22 EST

Investigating

We are investigating errors with the Ada chat functionality. Our engineering team is investigating possible causes.

Posted Nov 29, 2019 - 19:18 EST

This incident affected: Ada Web Chat.