A fix has been implemented by the third party service provider and we are monitoring the results.
Posted 22 days ago. Mar 14, 2025 - 12:21 EDT
Update
We are continuing to work on a solution for this issue.
Posted 22 days ago. Mar 14, 2025 - 12:06 EDT
Identified
The issue has been identified with a third party service and they have been notified.
Posted 22 days ago. Mar 14, 2025 - 11:00 EDT
Update
We are continuing to investigate this issue.
Posted 22 days ago. Mar 14, 2025 - 10:23 EDT
Investigating
Some customers are experiencing messaging latencies with our chat services. This is affecting some chatters interacting with Ada bots. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.