Ada chat bot outage for India
Incident Report for Ada
Resolved
The issue is resolved. If chatters continue to observe errors, clearing their cache or refreshing their browser should resolve any persistence of the issue.
Posted May 26, 2023 - 15:26 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 26, 2023 - 14:46 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 26, 2023 - 14:42 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2023 - 14:27 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2023 - 13:58 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2023 - 13:29 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2023 - 13:01 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2023 - 12:33 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2023 - 12:04 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2023 - 11:34 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2023 - 11:05 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2023 - 10:36 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2023 - 10:08 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2023 - 09:39 EDT
Update
The issue has been determined to be only occurring for chatters from India. We are continuing to determine the cause and rectify it.
Posted May 26, 2023 - 08:50 EDT
Update
We are still working on finding the cause of the issue.
Posted May 26, 2023 - 07:40 EDT
Update
Our engineers are working hard to investigate the issue
Posted May 26, 2023 - 05:21 EDT
Investigating
We are currently investigating this issue.
Posted May 26, 2023 - 04:35 EDT
This incident affected: Ada Web Chat.