A fix has been implemented and we are monitoring the results.
Posted May 21, 2026 - 18:46 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 21, 2026 - 18:37 EDT
Update
We have determined this outage is only affecting AI Agents on the US Cluster - US2 and other clusters are functioning normally.
Posted May 21, 2026 - 18:33 EDT
Investigating
Some customers are experiencing issues with our chat services. This is affecting all chatters interacting with Ada bots in the form of the chat widget failing to load. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Posted May 21, 2026 - 18:28 EDT
This incident affected: AI Agent, Scripted Bot and Channels (Chat).