Investigating issues with our Salesforce integration in Canadian cluster
Incident Report for Ada
Resolved
This incident has been resolved.
Posted Mar 08, 2023 - 23:37 EST
Update
We are continuing to monitor for any further issues.
Posted Mar 08, 2023 - 23:33 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 08, 2023 - 23:04 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 08, 2023 - 22:56 EST
Update
We are continuing to investigate this issue.
Posted Mar 08, 2023 - 22:38 EST
Update
We are continuing to investigate this issue.
Posted Mar 08, 2023 - 22:09 EST
Update
We are continuing to investigate this issue.
Posted Mar 08, 2023 - 21:10 EST
Update
We are continuing to investigate this issue.
Posted Mar 08, 2023 - 20:40 EST
Update
We are continuing to investigate this issue.
Posted Mar 08, 2023 - 20:10 EST
Investigating
Some customers are experiencing issues with our Salesforce integration. This may be affecting chatters attempting to connect to Salesforce.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Posted Mar 08, 2023 - 19:40 EST
This incident affected: Agent Handoffs.