Investigating issues with AI Agent Coaching Adherence

Incident Report for Ada

Resolved

This incident has been resolved.
Posted Sep 19, 2025 - 13:07 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 19, 2025 - 12:56 EDT

Identified

Some AI Agents are experiencing issues retrieving coaching. This is affecting some chatters interacting with Ada AI Agents.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Posted Sep 19, 2025 - 12:52 EDT
This incident affected: Channels (Chat).