A fix has been implemented and we are monitoring the results.
Posted Dec 12, 2024 - 18:57 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 12, 2024 - 18:55 EST
Investigating
Some customers are experiencing issues with the Email Action App. This may be affecting chatters who are interacting with your bot and attempting to handoff using the Email Action App on EU and Maple clusters. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.