Investigating issues with Analytics

Incident Report for Ada

Resolved

This incident has been resolved.
Posted Mar 22, 2025 - 01:48 EDT

Update

We are continuing to monitor the data backfill.
Posted Mar 21, 2025 - 22:32 EDT

Monitoring

A fix has been implemented and we are monitoring the results. Data backfill is expected throughout the day for any missing information. ETA 6-7 hours from the time of this update.
Posted Mar 21, 2025 - 12:36 EDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 21, 2025 - 12:25 EDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 21, 2025 - 11:53 EDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 21, 2025 - 11:23 EDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 21, 2025 - 10:53 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 21, 2025 - 10:21 EDT

Investigating

Some customers are experiencing issues with Analytics. This is affecting the Reports View in the Ada dashboard.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Posted Mar 21, 2025 - 10:08 EDT
This incident affected: Dashboard.