Our engineering team has made a change to the affected internal service, and greetings and responses are being delivered again. We are monitoring to confirm full recovery.
Posted Oct 21, 2026 - 18:43 EDT
Identified
Our engineering team is continuing to work on restoring service. Some end users may still not see greetings or responses from the AI Agent, or may see them delayed.
Posted Oct 21, 2026 - 18:32 EDT
Investigating
Some end users of Ada web chat in our US region may not see the greeting or responses from the AI Agent. Messages may appear delayed or not appear at all. Our engineering team is investigating the issue.
Posted Oct 21, 2026 - 18:08 EDT
This incident affected: Channels (Voice, Chat) and APIs.