Agent messages containing links do not always reach end user.

Incident Report for Ada

Resolved

This incident has been resolved.
Posted Sep 30, 2025 - 16:42 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 30, 2025 - 16:29 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 30, 2025 - 16:28 EDT

Update

We are continuing to investigate this issue.
Posted Sep 30, 2025 - 15:54 EDT

Update

We are continuing to investigate this issue.
Posted Sep 30, 2025 - 14:56 EDT

Investigating

We are investigating reports of some agent messages containing links not always reaching chatters. Some instances see all links fail while others may only see some links not reach end users.
Posted Sep 30, 2025 - 14:17 EDT
This incident affected: Agent Handoffs.