Investigating issues with Ada Chat services
Incident Report for Ada
This incident has been resolved.
Posted Sep 05, 2023 - 19:28 EDT
Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots. This is not currently affecting EU cluster clients. The issue is the result of a third party websocket failure and our technical team is actively working with their representatives to resolve this and monitor their implemented solution. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Posted Sep 05, 2023 - 18:07 EDT
This incident affected: Ada Web Chat.