A fix has been implemented and we are monitoring the results.
Posted Mar 20, 2025 - 19:03 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 20, 2025 - 18:50 EDT
Investigating
Issue: some users may see the fallback message when opening a chat window. Who it affects: users who have loaded the latest version of the chat embed. Users who have existing conversations will not be affected.