Platform performance has been observed to remain stable, and we have determined that previously affected systems have made full recovery. Incident is now resolved.
Posted Nov 04, 2026 - 19:00 EST
Update
The issue has been identified and a fix has been implemented - Affected system performance has stabilized, but some users on VPNs or specialty networks may continue to see degraded performance
Posted Nov 04, 2026 - 18:22 EST
Update
The issue has been identified and a fix has been implemented - We are approaching full systems recovery, and will continue to monitor and provide updates until full resolution has been confirmed.
Posted Nov 04, 2026 - 17:54 EST
Update
The issue has been identified and a fix has been implemented - Platform functionality continues to improve, and we will continue to monitor and release updates as we approach full resolution.
Posted Nov 04, 2026 - 17:20 EST
Update
The issue has been identified and a fix has been implemented - We are seeing improvements to functionality across our channels and are continuing to monitor for a full resolution. We will provide further updates as soon as they become available.
Posted Nov 04, 2026 - 16:47 EST
Monitoring
The issue has been identified and a fix has been implemented - recovery to normal operations is expected to begin rolling out shortly
Posted Nov 04, 2026 - 16:19 EST
Update
The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
Posted Nov 04, 2026 - 15:49 EST
Update
The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
Posted Nov 04, 2026 - 15:24 EST
Update
The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
Posted Nov 04, 2026 - 15:02 EST
Identified
The issue has been identified - we are currently working to restore services and will provide updates as soon as they are available
Posted Nov 04, 2026 - 14:43 EST
Investigating
We are currently investigating the root cause for a full chat outage.
Posted Nov 04, 2026 - 14:17 EST
This incident affected: Channels (Email, Social Messaging, Voice, Chat), Dashboard (Dashboard), and AI Agent.