A fix has been implemented and we are monitoring the results.
Posted Dec 19, 2024 - 16:48 EST
Update
We are continuing to work on a fix for this issue.
Posted Dec 19, 2024 - 16:22 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 19, 2024 - 16:20 EST
Investigating
Issue: Elevated handoff rates for Generative AI Agents Who it affects: Chatters interacting with the AI agent may notice handoffs for prompts that the AI agent would be able to handle under normal circumstances.