Whatsapp messaging regression

Incident Report for Ada

Resolved

This incident has been resolved.

Posted Jun 26, 2024 - 15:42 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 26, 2024 - 15:10 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 26, 2024 - 14:43 EDT

Investigating

Issue: Some messages in the Whatsapp channel may appear in a format different than what is set in the bot content or chatter conversation.

Who it affects: conversations taking place in the Whatsapp channel

Posted Jun 26, 2024 - 14:43 EDT

This incident affected: Channels (Social Messaging).