Investigating issues with Ada Chat services in EU

Incident Report for Ada

Resolved

This incident has been resolved.
Posted Jun 09, 2025 - 23:11 EDT

Monitoring

AI Agents on the EU cluster are operational. We will continue to monitor.
Posted Jun 09, 2025 - 22:44 EDT

Investigating

Some customers are experiencing issues with our chat services. Chatters interacting with AI Agents on the EU cluster may experience slow or no response.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Posted Jun 09, 2025 - 22:37 EDT
This incident affected: Channels (Chat).