Investigating issues with Coaching on Ada Dashboard

Incident Report for Ada

Resolved

This incident has been resolved.
Posted Feb 03, 2025 - 18:37 EST

Identified

Our team is currently investigating and implementing a fix for the issue with the Ada Dashboard. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
Posted Feb 03, 2025 - 18:35 EST

Investigating

Some customers are experiencing issues with the Ada Dashboard. This is affecting the Coaching feature on the Ada Dashboard only. Chatters interacting with your bot are unaffected.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Posted Feb 03, 2025 - 18:28 EST
This incident affected: Dashboard.