We are continuing to monitor for any further issues.
Posted May 26, 2023 - 17:19 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 26, 2023 - 16:44 EDT
Identified
Some social channels that are not routed through a Sunco switchboard are currently unable to connect to Ada. This is affecting a small subset of social channels including Twilio and Whatsapp.
Posted May 26, 2023 - 16:02 EDT
This incident affected: Channels (Social Messaging).