End users are not receiving Salesforce agent messages for bots in the Maple cluster.

Incident Report for Ada

Resolved

This incident has been resolved.

Posted Jul 26, 2023 - 07:45 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 26, 2023 - 06:45 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 26, 2023 - 05:58 EDT

Investigating

We are currently investigating this issue.

Posted Jul 26, 2023 - 04:53 EDT

This incident affected: Agent Handoffs.