A fix has been implemented and we are monitoring the results.
Posted May 05, 2026 - 17:17 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 05, 2026 - 17:12 EDT
Investigating
We are investigating reports of ai agents that are unable to respond to user messages. End user's on the web channel report the message "Failed to send message. Tap to retry."
Posted May 05, 2026 - 17:01 EDT
This incident affected: AI Agent and Channels (Voice, Chat).