End User Api Outage
Incident Report for Ada
Postmortem

Upon further investigation we have determined the issue was limited to logging errors. The performance of the service itself was unaffected during the incident and the up time for the component has been updated to reflect this.

Posted Sep 18, 2024 - 09:16 EDT

Resolved
This incident has been resolved.
Posted Sep 17, 2024 - 17:01 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 17, 2024 - 16:46 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 17, 2024 - 16:38 EDT
Investigating
Issue: The End User API webhooks are not firing at the moment
Who it affects: this issue affects client who use the End User API to update chatter info based on chatter creation or update events. Chatters will not notice an effect in their conversations.
Posted Sep 17, 2024 - 16:37 EDT
This incident affected: APIs.