Web Chat duplicating messages intermittently, resulting in bot chat issues for some clients

Incident Report for Ada

Resolved

This incident has been resolved.
Posted Jul 07, 2023 - 13:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 07, 2023 - 12:54 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 07, 2023 - 12:39 EDT

Update

We are continuing to investigate this issue. In some scenarios, chatter messages are being duplicated which is blocking chatters from proceeding further into bot flows. This appears to be only affecting clients with SunCo integrations.
Posted Jul 07, 2023 - 12:28 EDT

Investigating

We are currently investigating this issue.
Posted Jul 07, 2023 - 12:16 EDT
This incident affected: Channels (Chat).
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