Intermittent Issues with Ada Chat Services

Incident Report for Ada

Resolved

This incident has been resolved
Posted Jan 07, 2026 - 11:30 EST

Monitoring

Our team has identified a problem with our services where chatters were intermittently seeing failure messages. A fix has been put in place and we are monitoring the fix
Posted Jan 07, 2026 - 11:20 EST
This incident affected: Channels (Email, Social Messaging, Voice, Chat) and AI Agent.