Sunshine Conversations is reported to have returned to normal delivery times. We will continue to monitor the status of the incident.
Posted 15 days ago. Mar 21, 2025 - 16:53 EDT
Investigating
Issue: Some agent messages sent by agents may be delayed. Who it affects: We've identified that the issue is related to a service disruption with Sunshine Conversations. Ai agents and chatbots using the Sunshine Conversations integration may see a delay in the delivery of some messages.
Posted 15 days ago. Mar 21, 2025 - 16:32 EDT
This incident affected: Agent Handoffs and Channels (Social Messaging).