Admin Dashboard Not Loading for US Cluster Customers

Incident Report for Ada

Resolved

This incident has been resolved.
Posted Apr 01, 2026 - 10:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 01, 2026 - 09:40 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 01, 2026 - 09:25 EDT

Investigating

We are currently investigating reports of the admin dashboard failing to load for us cluster customers. Customers are reporting a 500 response when attempting to load a dashboard of an ai agent in the us cluster. Dashboard in other clusters (ie. the address includes a cluster after the handle ex. bot-handle.[cluster].ada.support) do not seem affected.
Posted Apr 01, 2026 - 09:13 EDT
This incident affected: Dashboard (Dashboard).