Intermittent salesforce handoff impact

Incident Report for Ada

Resolved

This incident has been resolved.
Posted Nov 28, 2024 - 01:43 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 28, 2024 - 00:11 EST

Identified

Some customers are experiencing intermittent issue with Salesforce handoff.
We’re aware of the issue and have identified the root cause. A fixed will be implemented soon.
Posted Nov 27, 2024 - 23:59 EST
This incident affected: Channels (Chat).