Upstream issue subsided and all systems have been stable since. We are hardening our systems so transient provider errors are retried and failed over transparently.
Posted Aug 27, 2026 - 11:15 EDT
Investigating
We are investigating elevated errors in AI Agent reply generation that are causing a higher-than-normal rate of handoffs to live agents across all regions. Early indications point to an upstream dependency.
Posted Aug 27, 2026 - 10:49 EDT
This incident affected: Channels (Email, Social Messaging, Voice, Chat) and Agent Handoffs.