Zendesk Chat deployed a new whitelisting feature earlier today that requires partners to explicitly register their clients during this early access phase of their Send/Receive API. We have registered everyone with Zendesk and services should be up and running for our Zendesk Chat integration.
Posted Jun 14, 2018 - 15:30 EDT
We are continuing to work on a fix for this issue.
Posted Jun 14, 2018 - 10:54 EDT
We are currently experiencing issues connecting to Zendesk's Send/Receive API which in turns might affect your Zendesk Chat integration in Ada. We have communicated this issue to the Zendesk and are actively working with them to solve this.