A fix has been implemented and we are monitoring results. The issue is currently limited to utilization of Boosted Terms. All other related issues are resolved at this time.
Posted May 12, 2025 - 16:18 EDT
Investigating
Some customers are experiencing issues with our Voice services, which are affecting chatters interacting with Ada Voice bots. We’re aware of the issue, and our team is actively working to get everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.