The US cluster will be undergoing a brief update, we expect up to 15 minutes of delays in client Knowledge Base ingestion and Conversation View dashboard updates.
This update only affects chatbots and ai agents in the US cluster. This can be identified by the format of the address used to access the Ada dashboard ("https://[bot-handle].ada.support" note that no cluster name is seen between the bot-handle and "ada").
Posted Jul 10, 2026 - 11:49 EDT
This scheduled maintenance affects: Dashboard (Data & Analytics) and AI Agent.