A fix has been implemented and we are monitoring the results.
Posted Jul 15, 2024 - 12:42 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 15, 2024 - 12:41 EDT
Update
We are continuing to investigate this issue.
Posted Jul 15, 2024 - 12:21 EDT
Update
Some users may experience further degradation in bot performance due to the queue spike timing. Our team is continuing to work on the issue.
Posted Jul 15, 2024 - 11:51 EDT
Update
We're seeing an improvement in bot performance and positive trends in our queue traffic. Chatters may see responses from their respective chatbot again.
Posted Jul 15, 2024 - 11:27 EDT
Update
We are continuing to investigate this issue.
Posted Jul 15, 2024 - 11:17 EDT
Update
We are continuing to investigate the issue. Chatters may experience that they are not receiving responses from the chatbot (this can include the initial greeting response).
Posted Jul 15, 2024 - 11:16 EDT
Investigating
Issue: spikes in our backend queues leading to degraded performance in messaging performance of chats Who it affects: chatters may experience slower responses from the bot and some messages may not be sent.
Posted Jul 15, 2024 - 11:06 EDT
This incident affected: APIs, AI Agent, and Scripted Bot.